Sr Engineer, Implementation

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Job Description

The Sr Implementation Engineer (IE) supports regional SMB Business sales teams with respect to voice and data products. As part of the sales team, the IE provides technical sales support and consulting to assure customer integration and implementation of established T- Mobile products and services. The IE is focused on pre-sales, implementation and post sales activities with Sales Teams. Typical pre-sales activities include gaining an understanding of the customer's business and analyzing the customer's Communication/Data requirements. The IE provides technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries. The IE is responsible for architecting business solutions utilizing the T-Mobile network that meet customer needs.

Job Responsibilities:

• Implementation Support:

• Provide post-sale implementation support to sales teams.

• Implement the technical components of TFB business solutions for customers through appropriate internal ordering systems.

• Acts as a SME for current and future implementation processes.

• Coordinates, organizes and distributes work across Specialists.

• Coordinates white-glove technical on-boarding sessions with customers.

• Assists or facilitates solving customer technical issues.

• Customer & Sales Support

• Maintains close partnership with Sales and solution engineers

• Develops close working relationship with customer point of contact

• Assists with Sales presentations and product demonstrations.

• Provides technical training to Customers.

• Individual Development

• Develops and maintains technical acumen to support implementation of TfB business solutions.

• Develops and maintain business acumen consistent with the role.

• Cross Functional:

• Identifies and reports product, system and process issues as needed.

• Participates in multi-functional development efforts with Sales, Eng, Ops, Care and IT.

• Addresses systems issues and process gaps to improve order to cash timeline.

• Identifies and coordinates multi-functional resources to appropriately implement TFB services for customers as needed.

• Participates in Product Testing including Friendly User Testing and Device Certification.

• Leadership:

• Mentoring of Specialist SEs

• Ensures Specialist IEs are properly trained on products they support.

Education:

• High School Diploma/GED (Required)
• Bachelor's Degree STEM field preferred (Required)

Work Experience:

• 7-10 years Experience in telecommunications, IT administration or network engineering roles including project management experience (Required)
• Device, end-user, and systems testing experience. (Preferred)

Knowledge, Skills and Abilities:

• Presentations Ability to create and deliver presentations. (Preferred)
• Communication Excellent oral and written communications; strong intrapersonal skills. (Preferred)
• Applications Proficiency with business applications software. (Preferred)
• Solutions Engineering intern program participation. (Preferred)
• Network Design Able to create network designs for the complete portfolio of Wireline Solutions. (Required)
• T-Mobile Tools & System Knowledge Demonstrates expert knowledge of systems and ordering tools, and mastery of ordering processes. (Required)
• Leadership Team leadership experience. (Preferred)
• Project Management Able to coordinate projects and resources with multiple stakeholders and customer PoCs. (Required)
• Technical Support Ability to troubleshoot complex technical issues. (Required)
• Technical Training Experience creating and delivering technical training (Preferred)

Licenses and Certifications:

• Complete at least TWO industry-related certification. (Preferred)

• At least 18 years of age

• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):No

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.