Sr. Engagement Manager

Would you like to join a fast-growing company?

Would you like the opportunity to progress personally in an everchanging, fresh and dynamic environment?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

The Engagement Services team is responsible for providing strategic oversight for customer projects across Digital, Corporate, and Alliance markets. We create and manage cross-functional dynamic project teams to implement solutions that directly impact our customer's ability to mitigate and manage risk. We lead complex customer projects with a high degree of versatility to deliver seamless support and results to our customers.

About the Job

As a Professional Services Specialist, you will utilize the Dynamic Decision Platform to create positive outcomes. You will partner with Strategic Account Managers to leverage LexisNexis Solutions to protect our customers from potential fraud.

You will be responsible for:

• Collaborating with clients to identify and assess their business needs.

• Determining project scope, goals, and deliverables are met for all projects owned and maintaining accurate records.

• Sharing lessons learned within the team and department and providing internal training.

• Demonstrating in-depth knowledge of seven or more LexisNexis Risk Solutions products (Internal)

• Coordinating with Product Team on timely implementation of product enhancements and bug fixes to enhance the client's experience.

• Performing all other duties as assigned.

Qualifications

• Bachelors in the information technology industry or equivalent amount of industry experience required.

• Be able to travel up to 50% of the time and have a valid passport.

• Have a working and demonstratable proficiency in SQL.

• Have excellent interpersonal, analytical, communication, presentation, organizational, time management, leadership, and planning skills.

• Have a client-focused approach and expertise in problem-solving, statistics, and data forensics.

• Be able to possess PMP, Six Sigma, fraud investigator certifications, and Python proficiency.

• Have expert-level consultative skills with the ability to collaborate and explore options.

• Be highly motivated, naturally pro-active, with a great sense of initiative.

Learn more about the LexisNexis Risk team and how we work here

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