Sr. Endpoint Management Systems Engineer - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Sr. Endpoint Management Systems Engineer is responsible for deploying, managing, troubleshooting endpoint management solutions in a 24/7 hospital environment to automate software distribution, patch management, and configuration management in a remote manner. This involves developing, testing, and deploying innovative solutions to meet architectural and security requirements utilizing industry standard tools/methodologies such as Microsoft Endpoint Manager (SCCM/Intune), as well as a solid understanding of centralized configuration methods and tools including Active Directory (AD) integration, Group Policy Objects (GPO's), scripting and troubleshooting. Systems Engineers maintain the stability of the platform across production and non-production environments, design, code, engineer, debug, test, upgrade, and are accountable for software development lifecycle of toolsets used to manage the environment.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Packaging and deployment of operating system images and end user device software

• Perform product analysis, quality assurance, user acceptance testing, troubleshooting and support

• Coordinate with multiple teams and departments to implement, maintain, support and enhance the end user device experience, and work with Infrastructure teams to ensure a common user experience between end user devices and other third-party vendors, such as Citrix

• Perform system administration and updates as required, including anti-virus updates, operating system, and software updates

• Manage and administer systems such as Microsoft Endpoint Manager (System Center Configuration Manager and Microsoft EMS /Intune) and Active Directory environments

• Research complex technical problems and identify, implement, document, and communicate technical fixes

• Document, track, and monitor solutions for acceptance into the environment and coordinate User Acceptance Testing (UAT) activities as needed in both the physical and virtual desktop environments

• Function as Tier-3 technical escalation point for large scale or complex end-user problems

• Review Incident Reports to identify systemic end user device issues

• Applies broad knowledge of domain to optimize choices in architecture, design, operation, and ongoing improvement of the systems engineering processes across the enterprise

• Identifies initiatives that result in customer metric improvement and drives adoption across portfolio

• Performs application maintenance including performance monitoring, error identification, and remediation

• Drives code reuse and contribution strategy for span of control; minimizes redundant development

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• 10+ years of experience with endpoint management systems such as Microsoft Endpoint Manager (SCCM/Intune), Microsoft Configuration Manager, or other similar platforms

• 8+ years of experience with development and administration of Active Directory (AD), Group Policy Objects (GPO's), scripting, and troubleshooting

• Experience with SCCM and Intune to include device enrollment, policy management, application deployment, compliance enforcement, and conditional access

• Experience with Active Directory Security Groups, OUs, DNS, and GPO management

Preferred Qualifications:

• ITIL, MCSE Certified, SCCM Certified, Microsoft Endpoint Manager Specialist Certified, Microsoft 365: Modern Desktop Administrator Certified

• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.