Providing exceptional internal customer support while driving Human Resources (HR) functional excellence and process improvement requires strategic, "out-of-the box" thinking to be successful in a high performing HR Department. As a Sr. Human Resources Investigator, your role is critical in the areas of employee relations, labor relations, compliance, policy adherence and performance management. This role will serve as a subject matter expert on employee relations and investigations enabling San Manuel to achieve its organizational goals while minimizing employment risk.
Under the supervision of the Employee and Labor Relations Manager, the Sr. HR Investigator is responsible for conducting thorough and extensive investigations across Tribal Government Operations and the Casino enterprise. The Sr. HR Investigator will serve as a point of contact for all high-level investigative matters and issues related to, and/or, involving employee relations, labor relations and compliance related investigative matters. He or she will work independently, as well as with a team, to provide accurate and timely investigations and solution-based analysis to address and/or correct employee behavior which impedes progress and prevents team members from achieving outstanding results at all levels across San Manuel.
Essential Duties & Responsibilities
Provides leadership, and oversight of comprehensive, solution-based employee and labor management programs and investigations.
Responsible for conducting intake, analyzing allegations, developing an investigation plan and strategy, conducting the investigation, completing a written report and communicating an appropriate summary of the outcome to relevant parties including recommendations to drive solutions.
Works in conjunction with the Employee and Labor Relations Manager to plan and organize the team and the work assigned, to achieve departmental goals.
Establishes procedures, protocols, work methods, and sets priorities to increase work unit effectiveness and efficiency.
Leads investigative efforts on complex employee relations issues, harassment and discrimination claims and responds to concerns reported to HR, Compliance and/or the Whistleblower Hotline.
Must demonstrate excellent interpersonal skills, including the ability to establish rapport quickly and communicate well with individuals from diverse backgrounds to conduct and successfully conclude investigations.
Leverages investigative training, methodology and practices in conducting investigations across all functions.
Provides investigative training and coaching to Employee Relations Team as needed.
Cooperates with and informs key partners including Legal, Department of Public Safety and the Gaming Commission of investigative findings that may have greater impact to Tribal Government Operations and the Casino enterprise.
Serves as employee relations subject matter expert for business and human resources partners, engaging legal department when necessary to ensure effective utilization of internal and external legal resources
Responds to employee concerns and complaints of potential unlawful behavior, such as discrimination, harassment and San Manuel policy violations by conducting timely internal investigations independently or in conjunction with management, HR Business Partners and other stakeholders and recommends appropriate corrective actions.
Investigates, documents, and provides advice or recommendations to managers and supervisors on issues related to the workforce, including conflict resolution, managing performance, corrective actions, grievances, progressive discipline, and terminations.
Manages individual cases and identifies big picture issues. Partners with stakeholders to determine root cause issues and proactive strategies to effectively reduce undesirable activity in the workplace.
Provides advice and counsel to managers and supervisors regarding personnel practices, San Manuel policies and employment laws
Promotes open communication within all levels of San Manuel leadership to positively resolve employee relations problems, while promoting and maintaining the integrity of team members, Tribal Government Operations and San Manuel Casino.
Serves as a positive change agent to improve the San Manuel's competitive edge.
Perform other duties as assigned to support the efficient operation of the employee relations function.
Bachelor's Degree in Human Resources, Business Administration, Psychology a related field or equivalent experience required.
Master's Degree in Human Resources, Business Administration, Counseling, Psychology or related field preferred.
Minimum of (7) seven years' experience in Human Resources or investigative work with at least five (5) years direct experience working in employee relations or conflict resolution.
Strong understanding and knowledge of employee relations, labor relations, employment law, and regulatory compliance
Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of educational requirement.
Demonstrated ability to conduct confidential investigations on critical employee relations matters and present findings and recommendations to Human Resources and key stakeholders at all levels across San Manuel
Possess expert level investigatory skills
Strong analytical skills, initiative and creative problem-solving skills. Works independently in high energy, high paced dynamic and constantly changing environment.
Ability to handle highly sensitive and confidential information in a manner that inspires confidence and trust
Ability to consult, respond to inquiries and influence outcomes affecting a wide variety of key stakeholders
Time management and organization skills necessary to manage multiple projects, a prioritized workload, and has the ability to plan resources to meet deadlines and goals.
Capable of mediating problem resolution while demonstrating a calm and neutral demeanor.
Exhibits diplomacy and acts as settling influence to defuse tensions.
Able to shift gears easily and comfortably handle ambiguity and uncertainty.
Strong verbal and written communications skills necessary to explain complex and /or confidential information and communicate with all levels of management. Ability to interact effectively with team members in a calm, supportive, tactful manner.
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
A qualified candidate/employee must have a valid driver's license with an acceptable driving record as determined by the San Manuel's insurance carrier.
Certification as a Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) or Global Professional Human Resources (GPHR) desired.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
SAN Manuel Indian Bingo & Casino