Sr. Disaster Program Manager

American Red Cross Boone , NC 28607

Posted 1 month ago

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description:

At the Red Cross, there is no such thing as a small disaster. In every single case it is our mission to help people affected by disaster meet their emergency needs that include shelter, food, clothing, and health and mental health services.

As a paid staff member, you will support our loyal Red Cross disaster volunteers who serve selflessly to provide a bridge of assistance until individuals and families can resume a normal life. Our disaster volunteers are the heart and soul of our mission to respond to emergencies and provide relief to victims of disasters. They serve in a number of capacities, including Disaster Action Team Member, Disaster Assessment, Caseworker, Mass Care Feeding, Emergency Response Vehicle (ERV) Driver, Shelter Manager/Staff, Disaster Health Services and Disaster Mental Health.

The American Red Cross Greater Carolinas Region is seeking a Sr. Disaster Program Manager. This position can be based at any of our chapters in the Greater Carolinas Region.

Due to Covid19, this position is temporary work from home/virtual. You must have a valid driver's license, be willing to travel and work on call 24/7 as needed.

Job Summary:

Manage the implementation of the disaster services program in an assigned geographic territory based on the regional configuration. Lead and manage a team of local Disaster Program Managers and Supervisors responsible for the implementation of disaster preparedness, response, and recovery programs in the local area.

Plan, direct, and implement department, service or program overall strategic goals and objectives. Ensure the development of Disaster leadership volunteers in each of the program support functional areas of the disaster cycle in order to meet the needs of the territory, region, state and division. Responsible for local preparation, response and recovery management as well as management of government partnerships with assigned territory.

Drivers for this work include the number of municipalities within its coverage area, the amount and complexity of program activity, presence of significant grant funding, geography, risk, population, frequency of events, and regional structure. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.


1: Implement strategies, initiatives, processes and procedures that support the successful day-to-day and major disaster, relief and recovery operations.

Manage disaster services program goals, objectives, policies, and procedures in a territory in alignment with established metrics. Support consistent service delivery strategies and plans. Evaluate and report on the capacity and effectiveness of programs and services. Prepare recommendations for continuous improvement.

2: Lead and manage a primarily volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area.

Ensure the development of Disaster leadership volunteers in each of the program support functional areas of the disaster cycle in order to meet the needs of the territory, region, state and division. Hire, train, coach, counsel, and evaluate performance of direct reports and volunteers.

3: Act in a facilitative leader role across the disaster cycle.

Align with government and work to enable the entire community to participate in all phases of the disaster cycle by shifting from being not only a provider of direct services but also a facilitative leader. Within scope of position, represent the entire disaster cycle of preparedness, response and recovery.

4: Develop and cultivate professional relationships with key internal & external partners/organizations.

Serve as the Red Cross thought leader on a local level with government and other agencies and organizations involved in disaster. Ensure interface with community leaders, corporations, businesses and government agencies. Participate in local planning, exercises, and training, to include exercises called by local partners (VOADs, EMAs and LEPCs).

5: Mobilize the local community to prepare for, respond to and recover from emergencies.

Meet the needs and expectations of clients and stakeholders. Develop human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc.) to ensure the full cycle of disaster services is delivered.

6: Execute a comprehensive district response when required.

Manage local responses by the deployment volunteers on a daily basis in a rapid and accessible manner. Serve during times of disaster as the operational leadership for the territory/local level. Participate in a leadership role on larger operations regionally, division or nationwide.

7: Ensure that American Red Cross services are available to diverse communities.

Scope: Interpret and administer policies, process, and procedures that may affect sections and subordinate units.


Education: Bachelor's degree required.

Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.

Management Experience: 3 years of supervisory or management experience.

Skills & Abilities: Excellent interpersonal, verbal and written communication skills.

Demonstrated in-depth knowledge of program or service and ability to create presentations and develop training modules. Develop project plans, budgets, and strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements.

Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management. Ability for planning, public speaking, project management and process improvement required.

Must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation.

Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under "grey sky" requirements.

Ensure all American Red Cross finance policies and procedures are followed as related to the scope of work activity. Ability to work on a team.

Travel: Travel may be required.

  • Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

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Sr. Disaster Program Manager

American Red Cross