Sr. Director, Retail IT Build & Run

• Create and implement GoTo Foods vision for modern franchisee experience and in-store technology stack.

• Work closely with relevant stakeholders to understand business direction and develop overall strategic vision for the portfolio's operational readiness solutions. Ensure investment in Customer Care and technology align with GoTo Foods strategic vision and business priorities.

• Work across technology team to manage dependencies and ensure compatibility across digital channels, in-store tech, security, enterprise IT systems and development roadmap.

• Oversee development/enablement and operations of unified Retail(stores) systems & solutions (e.g., Payment devices, POS, KDS, Kiosk, Drive-Thru), Customer & Franchise Care (contact center, AI/ML enabled analytics self-serve capabilities) and Global Channels & International technology (CPG distribution, channel partners and global retail technology):

• Work with digital & marketing technology teams to define required omni channel customer experiences, integrations for in-store and digital consumer interfaces and recommend the optimal approach to ensure seamless consumer and operator experience.

• Collaborate with Brand executives to develop requirements to support brands' strategic goals and activation plans.

• Overall accountable for Retail technology support services to 6600 global locations 24X7.

• Oversee vendor selection and management: select and/or manage technology related vendors (e.g., POS, KDS, Kiosk, Drive-Thru, etc.)

• Drive departmental & program financial management discipline and rigor.

• Build and grow a best-in-class organization:

• Recruit, coach and grow a team that is empowered, consistently over performing and delivering on business objectives.

• Manage program & technology leaders, provide mentorship and guidance to the full technology organization. Cultivates a bench of leadership and talent to deliver results and support future growth.

GoTo Foods ($6B, 6,600 units, www.gotofoods.com) is looking for a visionary and digital savvy Senior Director of Retail IT - Build & Run, to enable and deliver a large-scale technology modernization and technology unification transformation across the company and for its franchisee brands and operations. GoTo Foods is an Atlanta-based leading franchise developer of global multi-channel foodservice brands with $6B enterprise revenue, 6,600 units, and 3,000 employees. Brands include Auntie Anne's, Carvel, Cinnabon, Jamba, Moe's Southwest Grill, McAlister's Deli, Schlotzsky's, and Seattle's Best Coffee. The role will be based in Atlanta and relocation assistance will be provided for the right candidate.

This role will be responsible for development/enablement and operations of unified Retail(stores) systems & solutions (e.g., Payment devices, POS, KDS, Kiosk, Drive-Thru), Customer & Franchise Care (contact center, AI/ML enabled analytics self-serve) capabilities. The leader is expected to work closely with relevant stakeholders to understand business direction and develop overall strategic vision for the portfolio's solutions and operational readiness. They will be responsible for leading a team, project prioritization and careful resource management to ensure that the investment in Customer Care and technology align with GoTo Foods strategic vision and business priorities.

They are a collaborative leader with a commercial and growth-mindset. Ideally, they are a senior leader from a top performing top hospitality/hotel/airline brand; or top performing omni-channel retail brand or food QSR Brands; that have been digitally transformed. They are experienced in dealing with fragmented legacy state of systems and processes to create a unified, seamless set for current business, franchisees and customers across omni-channel touch points. They will have a big role in supporting rapid growth of units, customers and revenue in future business. They should have a passion for the company's culture and brands and thrive in a highly matrixed, fast-paced, and dynamic environment.

Atlanta

• Director/Sr. Director level technology executive with $4B+ organization

• 15+ years of technology leadership experience; ideally, comes from complex, multi-brand, multi-store unit, omni channel retailer, hospitality, or QSR/restaurant organization.

• Has successfully completed an enterprise-wide transformation impacting IT consumer experience, store technology and customer/franchise care.

• Prior experience in addressing fragmentation and unifying technology stacks and processes in a franchising environment is required.

• Progressive career growth in responsibility and outcome delivered, required.

• 10+ years of leading 24X7 global technology support services is required.

• 10+ years of financial budget management, vendor contract management, outsourcing & offshoring and complex program management is required.

• Deep store systems and restaurant industry experience is preferred.

• May be required to travel up to 25% of the time