Sr Director Reputation Management

Job Summary

The Senior Director, Reputation Management is responsible for developing and implementing a comprehensive communications strategy to enhance our brand and reputation, engage stakeholders, and drive business objectives. The Senior Director, Reputation Management plays a critical role in shaping the narrative of our company and building strong relationships with key internal and external stakeholders. They also have a clear view of how communications is evolving and the role of storytelling. As a trusted partner and advisor, this person drives well-designed, high-impact communications that elevate brand visibility and thought leadership across channels and audiences. The Sr Director oversees media relations, crisis communications, channel management, all ESG efforts, and leads our charitable foundation.

Essential Functions

• Develops proactive reputation management strategies to elevate brand awareness and reputation while diffusing negative news, including reactive media statements and mitigating risk through the development and execution of a proactive crisis playbook.

• Leads brand positioning to effectively communicate the NiSource story, value proposition, and strategic initiatives, and delivers executive visibility programs that turn ideas into compelling narratives, frameworks, and creative storytelling concepts.

• Oversees media relations, including proactive outreach, press releases, media interviews, and crisis management, and builds and maintains relationships with key media contacts, influencers, and industry stakeholders to enhance the company's visibility and reputation.

• Develops and manages content for various communication platforms, including press releases, website, social media, and internal communications.

• Serves as a member of the Communications Leadership Team, providing direction, counsel, and mentoring to geographically distributed teams and aligning work to meet business needs. Leads diverse team of qualified communication professionals with authority to hire, terminate, promote, demote, coach, develop and performance manage to create compelling content, campaigns, and initiatives that enhance brand image and engagement.

• Leads NiSource's ESG communication efforts including development of annual reports and provides strategic guidance for NiSource charitable foundation.

• Stays updated with the latest communication trends and best practices, ensuring we remain at the forefront of innovative communication, and applies an advanced understanding of crisis communications and reputation management, leading practices and external benchmarks to the development and ongoing strategic direction for the Communications team.

• Leads diverse team of qualified individuals with authority to hire, terminate, promote, demote, coach, develop and performance manage

Required Qualifications For Position

• Bachelor's Degree in communications, journalism, or related field.

• 12+ years of experience in communications with proven results across internal and external channels.

• 10+ years of leadership experience.

• 1-3 years of experience managing crisis communications and navigating sensitive issues with professionalism and integrity.

• Strategic mindset, business maturity, and experience advising and working with senior executives. High

• Ability to navigate in dynamic business environments and collaborate with diverse stakeholders and teams to drive desired outcomes. High

• Expertise in identifying, developing, and telling impactful stories across multiple channels. High

• Ability to handle multiple priorities concurrently, produce quality work under tight deadlines, and move projects forward with minimal direction. High

• Strong written and verbal communication skills, with the ability to craft compelling messages for different audiences and communication channels. High

• Understanding of regulations and principles specific to communications for a publicly traded utilities company. Medium

• Demonstrated leadership and management skills, with the ability to inspire and motivate high-performing teams to achieve their full potential. High

Preferred Additional Qualifications for Position

• Master's Degree

• Proven work experience coordinating marketing and design teams

• Experience with preparing well-structured storytelling using various communication channels.

Physical Demands

• Standing

• Occasionally

• Walking

• Occasionally

• Sitting

• Constantly

• Lifting

• Rarely

• Carrying

• Rarely

• Pushing

• Rarely

• Pulling

• Rarely

• Climbing

• Rarely

• Balancing

• Rarely

• Stooping

• Rarely

• Kneeling

• Rarely

• Crouching

• Rarely

• Crawling

• Rarely

• Reaching

• Rarely

• Handling

• Occasionally

• Grasping

• Occasionally

• Feeling

• Rarely

• Talking

• Constantly

• Hearing

• Constantly

• Repetitive Motions

• Frequently

• Eye/Hand/Foot Coordination

• Frequently

• The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

$181,100.00 - $271,800.00

Posting Start Date:

2024-06-27

Posting End Date (if applicable):

2024-06-27

Please note that the job posting will close on the day before the posting end date.