Sr. Director, Org Acceleration

Comcast Philadelphia , PA 19107

Posted 3 months ago

Business Unit:

Job Summary:

Responsible for providing leadership and direction within the department and works on a cross-functional team that will manage the strategic process transformation effort across all business lines for the Company. Acts as a part of a core team that includes field representation and partners in various organizations who will support the direction for 'best-in-class' operating models and practices. The team will be responsible for defining a cohesive plan that captures the aspects of technology, people, and process and will support the delivery with a focus on planning, change management, and communications. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how you do your job

  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

  • Win as a team - make big things happen by working together and being open to new ideas

  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

  • Accountable for assuring the definition of future state 'best-in-class' solutions and ensuring the successful deployment for all of the operational components for the strategic systems. Focus areas include Sales, Marketing, and ordering service.

  • Develops organizational objectives that align with the business strategy. Disseminates strategy and objectives into achievable goals and drives operations to achieve goals.

  • Reduces variation from processes so that simplification is obtained and operational efficiencies are gained.

  • Ensures clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics.

  • Uses a methodical yet collaborative approach to each project by: 1) Measuring the process and questioning the capability and quality, 2) Defining the problem statement, 3) Performing a gap analysis between the customers' expectation and current process performance, 4) Standardizing solutions around best practices, and 5) Repeating the steps for continuous improvement.

  • Oversees the development of repeatable, and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.

  • Interacts closely with a matrixed cross-functional team (both field and corporate) in order to secure alignment and solution excellence.

  • Fosters an environment of empowerment, openness, inclusion, and objectivity all while striving to deliver solutions that benefit the entire organization.

  • Works with our HR counterparts and identifies plans for change management, communication, and training needs.

  • Responsible for all commitments within assigned organization and dependencies across the department.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelors Degree or Equivalent

  • Generally requires 12+ years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Acceleration Center Comms & Change Director

Pwc

Posted 5 days ago

VIEW JOBS 3/27/2020 12:00:00 AM 2020-06-25T00:00 A career in Firm Strategy and Communications, within Internal Firm Services, will provide you with the opportunity to establish effective communication programmes that enhance PwC's vision, strategy, values, and purpose. You'll focus on designing communication initiatives that aid in implementing new policies and programmes and that will enhance the organisation's relations with the community, public, government, shareholders, and employees. Our Internal Communications team creates and implements the most effective communication strategies and tactics that drives PwC's strategy and aligns its vision and purpose. As part of the team, you'll create high quality and high impact communications that engage our partners and people and enhance the PwC's culture and brand. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: * Arrange appropriate assignments and experiences to support others' learning and development. * Seek out different ways to use current and relevant technological advances. * Analyse marketplace trends - economical, social, cultural, technological - to identify opportunities and create value propositions. * Deploy methods to keep up with, and stay ahead of, new developments and ideas. * Offer a global perspective in stakeholder discussions and when shaping solutions/recommendations. * Drive and take ownership for developing networks that help deliver what is best for stakeholders. * Proactively manage stakeholders to create positive outcomes for all parties. * Uphold the firm's code of ethics and business conduct. Job Requirements and Preferences: Basic Qualifications: Minimum Degree Required: High School Diploma Minimum Years of Experience: 8 year(s) of progressive managerial roles involving internal and external corporate communication strategic leadership. Preferred Qualifications: Degree Preferred: Bachelor Degree Preferred Fields of Study: English Literature, Journalism, Communications Studies/Speech Communication and Rhetoric Additional Educational Preferences: Organizational Design, Business Preferred Knowledge/Skills: Demonstrates thought-leader level of knowledge of and/or success in roles involving a deep understanding of a global network of professional services firm or business across lines of service as well as a wide array of functional areas to conceptualize, lead and build firm wide and network level consensus around significant transformation efforts and ongoing activities that support strategy and business objectives, emphasizing the following areas: * Designing and leading change management, communication and brand strategy, planning, initiatives and operations for a firm or business including associated activities with a global network; * Developing change management and communications structure, policies and processes for global function that also aligns with firmwide protocols and organizational structure; * Leading strategy execution against a robust multi-year vision with a global network of comms and change professionals, and aligning the network to understand their role in helping to achieve that vision; * Operating with a business-focused mindset and helping team members understand how their role impacts top line growth and bottom line profitability; * Collaborating with other Communications & Change team members and key stakeholders within the business to drive the strategic direction of the global function as well as the firm to drive adoption and sustainability of change; * Utilizing thought-level knowledge and understanding of change management and strategic communications principles and practices; * Leading the coordination of standardized communications across the global function, aligning with other/parallel communications across the matrix eliminating non-strategic communications and developing (where needed) and driving a communications cascade and engagement activities; * Building and maintaining a broad network of contacts in the US (line of service, functional, C&C, Marketing & Sales) as well as globally (across the global function), and elevating the brand of the C&C team as well as the global function throughout the firm's US and global network; * Collaborating with all levels of leadership and stakeholder groups to drive strategic direction and account for critical dependencies with other projects, programs and initiatives; and, * Providing coaching and real-time development opportunities for junior team members. Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts, as both an individual contributor and team leader, identifying and addressing client needs in the following areas: * Communicating and writing effectively and with impact with ability to tailor content to intended audience; * Leading executive/leadership communications, webcasts and storyboards for multimedia/video planning; * Leading teams to produce high-quality, consistent change management and communications plans and overseeing execution of high-quality deliverables to drive desired behaviors and outcomes; * Designing and supporting a team culture of trust and empowerment in which team members feel comfortable raising concerns, proposing new ideas and challenging conventional thinking with a solutions-based mindset; * Developing and leading communications and change management strategies in corporate or professional services environment; and, * Working across multiple communications platforms, including social media, video and digital. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance. Pwc Philadelphia PA

Sr. Director, Org Acceleration

Comcast