Sr. Director Of Client Management

Acxiom Corporation Conway , AR 72034

Posted 4 weeks ago

The Senior Director of Client Management owns the client relationship. Oversees and maintains a consultative relationship with the client, acting as the primary contact and partner for all Acxiom products and services. Responsible for maintaining excellent client communication at all levels of the organization. Works closely with the client to regularly review account performance, identifying and communicating opportunities for additional Acxiom support. In addition, they are responsible for developing the business by identifying and selling additional services within the Acxiom product portfolio.


  • Develops and improves client relationships by providing consultation and expertise: aligning client business needs to Acxiom products, solutions and services

  • With Senior Leadership Team, establish annual and monthly revenue forecasts

  • Meets and exceeds TCV targets, and other sales and revenue related goals

  • Responsible for managing within salesforce all records of sales, revenue, and other key account information

  • Creates and maintains appropriate, well-managed pipeline

  • Proactively monitors account(s) and determines avenues for account growth

  • Creates value and differentiates Acxiom services and products from competitors

  • Leads or facilitates contract negotiations for new business

  • Escalation point for status, issues, problems, and feedback to client/stakeholders and teams

  • Negotiate contracts on behalf of company

  • Lead client-facing and internal troubleshooting efforts

  • Work closely with delivery team managers helping support overall business strategy

  • Lead Engagement Team for strategic renewals


  • Bachelor's Degree and 10 years of client management & sales experience

  • Experience managing large complex accounts.

  • Solution selling experience in Financial Services industry.

  • Demonstrated success closing large complex deals.

  • Experience and temperament working in high-pressure, fast-paced environments.

  • History calling on all levels of client organizations, including senior level executives.

  • Ability to articulate and provide example of an understanding of a comprehensive sales process.

  • Strong domain expertise in the area of demand creation, lead generation through business prospecting.

  • Fundamental understanding of technology and managed service offerings.

  • Ability to draft and review contracts

  • Problem-solving skills

  • Financial and Business acumen

  • Conversational style and ability to ask relevant questions (Solution Selling).

  • Strong history of successful consultative, relationship-based selling


  • Master's Degree in relevant field.

  • 15 years of sales and account leadership in a related field.

  • Expert industry knowledge.

  • Multi-functional leadership experience (Consulting, BPO, General Management, etc)

  • Experience in Marketing and Marketing Technologies, including data insights, analytics and digital marketing experience.

  • Proven track record of meeting/exceeding goals involving add-on deals and maintaining install base in large, complex organizations.

  • Proven success in managing clients with multiple lines of business.

  • Ability to map technology solutions to solve business problems or advance business goals.

  • Demonstrating resilience and creativity to gain commitments over challenging sales cycles.

  • Experience with large sales targets


  • Ability to travel 25 to 50%


Primary Location City/State:


  • New York, New York

Additional Locations (if applicable):

Austin, Conway, Downers Grove

  • Butterfield, Homebased

  • Austin, Homebased

  • Conway, Homebased

  • Downers Grove Butterfield, New York

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.

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Sr. Director Of Client Management

Acxiom Corporation