The Senior Director of Client Management owns the client relationship. Oversees and maintains a consultative relationship with the client, acting as the primary contact and partner for all Acxiom products and services. Responsible for maintaining excellent client communication at all levels of the organization. Works closely with the client to regularly review account performance, identifying and communicating opportunities for additional Acxiom support. In addition, they are responsible for developing the business by identifying and selling additional services within the Acxiom product portfolio.
WHAT WILL YOU DO:
Develops and improves client relationships by providing consultation and expertise: aligning client business needs to Acxiom products, solutions and services
With Senior Leadership Team, establish annual and monthly revenue forecasts
Meets and exceeds TCV targets, and other sales and revenue related goals
Responsible for managing within salesforce all records of sales, revenue, and other key account information
Creates and maintains appropriate, well-managed pipeline
Proactively monitors account(s) and determines avenues for account growth
Creates value and differentiates Acxiom services and products from competitors
Leads or facilitates contract negotiations for new business
Escalation point for status, issues, problems, and feedback to client/stakeholders and teams
Negotiate contracts on behalf of company
Lead client-facing and internal troubleshooting efforts
Work closely with delivery team managers helping support overall business strategy
Lead Engagement Team for strategic renewals
WHAT YOU WILL NEED:
Bachelor's Degree and 10 years of client management & sales experience
Experience managing large complex accounts.
Solution selling experience in Financial Services industry.
Demonstrated success closing large complex deals.
Experience and temperament working in high-pressure, fast-paced environments.
History calling on all levels of client organizations, including senior level executives.
Ability to articulate and provide example of an understanding of a comprehensive sales process.
Strong domain expertise in the area of demand creation, lead generation through business prospecting.
Fundamental understanding of technology and managed service offerings.
Ability to draft and review contracts
Financial and Business acumen
Conversational style and ability to ask relevant questions (Solution Selling).
Strong history of successful consultative, relationship-based selling
WHAT WILL SET YOU APART:
Master's Degree in relevant field.
15 years of sales and account leadership in a related field.
Expert industry knowledge.
Multi-functional leadership experience (Consulting, BPO, General Management, etc)
Experience in Marketing and Marketing Technologies, including data insights, analytics and digital marketing experience.
Proven track record of meeting/exceeding goals involving add-on deals and maintaining install base in large, complex organizations.
Proven success in managing clients with multiple lines of business.
Ability to map technology solutions to solve business problems or advance business goals.
Demonstrating resilience and creativity to gain commitments over challenging sales cycles.
Experience with large sales targets
Primary Location City/State:
Additional Locations (if applicable):
Austin, Conway, Downers Grove
Downers Grove Butterfield, New York
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.