The Senior Director Key Account Management is responsible for supporting the relationship, retention, and growth of assigned key accounts. Key accounts assigned are medium level of operating complexity and revenues of $1M or greater.
Job Duties: -
Monitoring & supporting assigned key accounts through understanding the scope and contractual terms of each account
Develop an annual list of all renewals due in fiscal year and chart renewals dates for each account
Support and alert the renewal process with operations and executive team at least 9 months prior to renewal date
Create communication protocol for each customer with the goal of increasing share of wallet
Participate in weekly updates to executive team on all activities related to assigned key accounts
Partner with product marketing to understand additional products to introduce to assigned customers
Develop template for and attend select QBR's for assigned customers (select would include share of wallet discussion, renewal discussion, and problem resolution)
Build and maintain peer to peer customer relationships for assigned key accounts
Lead the development of the solution, RFP response and value proposition for each opportunity with assigned key accounts
Travels up to 25%
Other duties as required and assigned
Bachelor's degree in Business/Marketing/Logistics or equivalent experience
Master's degree in Business Administration preferred
Minimum 8 years of related experience and/or training; or an equivalent combination of education and experience
Knowledge of Global Supply Chain management
Contract Logistics and Transportation Management operations experience a plus
Demonstrates professionalism with excellent executive communication skills
Ability to negotiate profitable partner relationships in a 3PL environment with Tier 1 customers
PC literate with experience with Microsoft Outlook, Word, Access and Excel
Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
Excellent planning and organizational skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
Ability to write routine reports and correspondence
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".