Sr Director HR - Investigations

Waste Management Houston , TX 77020

Posted 6 months ago

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

The Sr. Director HR - Investigations is a high visibility, key leadership role. In this role, you will be a strategic partner with corporate leaders and field operations and design, develop and implement new programs around the investigations process and procedures. You will be responsible for not only identifying areas of improvement but also identify areas that need to be developed and implemented with respect to investigations, discipline and training. You will also hire, lead and train the team of investigators.

This position reports to the VP, Employee Relations and the VP, General Counsel. This position can be located in Houston, Texas or in another major city in the US.

I. Job Summary

The Sr Director HR Investigations acts as an enterprise-wide Chief HR Investigator managing an HR investigation team, monitors caseload and investigation quality and analyzes trends. The role will oversee and direct the conduct of timely, professional HR investigations along with designing and executing on the company's investigatory processes. Through consideration of the investigation strategy, the Sr Director is responsible for making continual improvements to investigator tools, processes and guidance documents. The role will provide client service for HR through coordination with Legal, Compliance and Security departments. The role will also lead on conducting internal HR investigations, determine findings, and prepare all associated documentation.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Serve as primary escalation point for business leaders and HR partners on HR investigations.

  • Oversee and manage team of investigators.

  • Provide mentorship and guidance to investigations team and HR Business Partners on matters of HR policy compliance.

  • Develop, implement, execute and update HR investigation SOP and supporting documents and guidance material.

  • Collaborate with others to ensure accurate and timely recording of case data into the case management system.

  • Contribute to continuous improvement through feedback, recommend policy changes and implementation of best practices.

  • Identify investigation issues, potential evidence and sources, and investigative actions.

  • Plan, schedule and conduct effective interviews of complainants, subjects and witnesses.

  • Gather and review relevant evidence and records.

  • Create professional, well-drafted investigation records, including investigation plans and investigation summaries.

  • Analyze information collected from witnesses and evidence and reach timely and unbiased conclusions and findings. Effectively assess witness credibility.

  • Develop case theories and scenarios, including an analysis of probabilities.

  • Report investigation findings to HR colleagues and business leaders in a clear, concise manner.

  • Maintain confidentiality and sensitivity to all issues.

  • Ability to manage complex, high profile or sensitive investigations in areas including but not limited to employee relations, business integrity and misappropriation.

  • Knowledgeable of best practices with respect to all aspects of investigations (e.g., conducting interviews, case management, reporting).

  • Collaborates with Human Resources, Compliance, Internal Audit, Legal and Security where required to assist with investigations of claims raised internally or externally to governmental agencies.

  • Expand opportunities for pro-active investigations into potential compliance risks.

  • Regularly report status of investigations and potential compliance risks.

  • Identify and develop post-investigation action plans for reducing compliance risks.

  • Conduct training sessions pertaining to the investigation process.

  • Excellent judgment, discretion and ability to appropriately handle legal issues, privileged and confidential information, and highly sensitive documents.

  • Manage special projects as assigned.

III. Supervisory Responsibilities

The highest level of supervisory skills required in this job is the management of managerial employees. This includes:

  • Direct supervision of full-time employees

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

  • Education: Bachelor's Degree (accredited) in Criminal Justice, Accounting, HR or related field, or in lieu of, HS Diploma or GED (accredited) and four (4) years of relevant experience.

  • Experience: Seven (7) years previous experience in investigations, interviewing, auditing, or HR required, preferably in large, multi-facility organization (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

  • None

C. Other Knowledge, Skills or Abilities Required

  • Additional training in the area of investigations, law enforcement, HR, auditing or accounting preferred.

  • Demonstrated ability to learn and fairly apply company policy, internal HR procedures, investigation procedures, and regulatory guidelines.

  • In-depth knowledge of federal and state laws governing employment and labor (Equal Employment Opportunity, Americans with Disabilities Act, National Labor Relations Act, etc.).

  • Awareness of emerging HR compliance issues, internally and externally, and the implications to the company.

  • Prior experience interfacing with government enforcement agencies (Equal Employment Opportunity Commission, Fair Employment Agencies, Department of Labor, National Labor Relations Board, etc.) is preferred.

  • Prior experience operating in total or partial unionized environment preferred.

  • Problem solving capabilities, strong analytical skills and the ability to react quickly in sensitive situations.

  • Excellent interpersonal, written and oral communication skills, including active listening skills.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

  • Required to exert physical effort in handling objects less than 30 pounds rarely;

  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;

  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

  • Normal setting for this job is: office setting.

  • May be required to travel up to: 10%.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."

I understand that applying to this job indicates that I have the legal right to work in the United States. I agree to perform physical duties of this position as outlined in the job with or without reasonable accommodations. I understand that if offered the position, I will be required to pass a drug screen.


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VIEW JOBS 4/30/2019 12:00:00 AM 2019-07-29T00:00 Equal Opportunity Employer: Minority/Female/Disability/Veteran Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary The Sr Director HR Investigations acts as an enterprise-wide Chief HR Investigator managing an HR investigation team, monitors caseload and investigation quality and analyzes trends. The role will oversee and direct the conduct of timely, professional HR investigations along with designing and executing on the company's investigatory processes. Through consideration of the investigation strategy, the Sr Director is responsible for making continual improvements to investigator tools, processes and guidance documents. The role will provide client service for HR through coordination with Legal, Compliance and Security departments. The role will also lead on conducting internal HR investigations, determine findings, and prepare all associated documentation. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. * Serve as primary escalation point for business leaders and HR partners on HR investigations. * Oversee and manage team of investigators. * Provide mentorship and guidance to investigations team and HR Business Partners on matters of HR policy compliance. * Develop, implement, execute and update HR investigation SOP and supporting documents and guidance material. * Collaborate with others to ensure accurate and timely recording of case data into the case management system. * Contribute to continuous improvement through feedback, recommend policy changes and implementation of best practices. * Identify investigation issues, potential evidence and sources, and investigative actions. * Plan, schedule and conduct effective interviews of complainants, subjects and witnesses. * Gather and review relevant evidence and records. * Create professional, well-drafted investigation records, including investigation plans and investigation summaries. * Analyze information collected from witnesses and evidence and reach timely and unbiased conclusions and findings. Effectively assess witness credibility. * Develop case theories and scenarios, including an analysis of probabilities. * Report investigation findings to HR colleagues and business leaders in a clear, concise manner. * Maintain confidentiality and sensitivity to all issues. * Ability to manage complex, high profile or sensitive investigations in areas including but not limited to employee relations, business integrity and misappropriation. * Knowledgeable of best practices with respect to all aspects of investigations (e.g., conducting interviews, case management, reporting). * Collaborates with Human Resources, Compliance, Internal Audit, Legal and Security where required to assist with investigations of claims raised internally or externally to governmental agencies. * Expand opportunities for pro-active investigations into potential compliance risks. * Regularly report status of investigations and potential compliance risks. * Identify and develop post-investigation action plans for reducing compliance risks. * Conduct training sessions pertaining to the investigation process. * Excellent judgment, discretion and ability to appropriately handle legal issues, privileged and confidential information, and highly sensitive documents. * Manage special projects as assigned. III. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of managerial employees. This includes: * Direct supervision of full-time employees IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience * Education: Bachelor's Degree (accredited) in Criminal Justice, Accounting, HR or related field, or in lieu of, HS Diploma or GED (accredited) and four (4) years of relevant experience. * Experience: Seven (7) years previous experience in investigations, interviewing, auditing, or HR required, preferably in large, multi-facility organization (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements * None C. Other Knowledge, Skills or Abilities Required * Additional training in the area of investigations, law enforcement, HR, auditing or accounting preferred. * Demonstrated ability to learn and fairly apply company policy, internal HR procedures, investigation procedures, and regulatory guidelines. * In-depth knowledge of federal and state laws governing employment and labor (Equal Employment Opportunity, Americans with Disabilities Act, National Labor Relations Act, etc.). * Awareness of emerging HR compliance issues, internally and externally, and the implications to the company. * Prior experience interfacing with government enforcement agencies (Equal Employment Opportunity Commission, Fair Employment Agencies, Department of Labor, National Labor Relations Board, etc.) is preferred. * Prior experience operating in total or partial unionized environment preferred. * Problem solving capabilities, strong analytical skills and the ability to react quickly in sensitive situations. * Excellent interpersonal, written and oral communication skills, including active listening skills. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; * Required to exert physical effort in handling objects less than 30 pounds rarely; * Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; * Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; * Normal setting for this job is: office setting. * May be required to travel up to: 10%. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply." I understand that applying to this job indicates that I have the legal right to work in the United States. I agree to perform physical duties of this position as outlined in the job with or without reasonable accommodations. I understand that if offered the position, I will be required to pass a drug screen. Waste Management Houston TX

Sr Director HR - Investigations

Waste Management