SENIOR DIRECTOR ENTERPRISE APPLICATIONS
With targets and objectives set by senior technology leadership and a focus on continuous process improvement and long-range planning, this position provides strategic direction to grow and develop the Corporate Applications team and operations. This includes defining, aligning and executing projects and processes in four key architectural domains: business architecture, information architecture, application architecture and integration architecture.
REPORTING STRUCTURE & WORK SETTING
This position typically performs work at the central headquarters and reports to the VP, Information Technology or another senior leader with overarching responsibility for planning, development and maintenance of corporate applications.
ESSENTIAL DUTIES & PRIMARY ACCOUNTABILITIES
NOTE: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent's performance objectives as outlined by the incumbent's immediate supervisor or manager.
1.Collaborates with key staff and stakeholders to assess, develop and maintain an on-going definition for required the IT Business Systems (Application Portfolio Management) including the prioritization of new information and technology requirements. Evaluates and recommends software packages for purchase and deployment and directs the acquisition, development, and/or integration of IT solutions to ensure they are accomplished in a timely and effective manner.
2.Directs and oversees the IS Enterprise Applications staff, and outside consultants as needed in the planning, development, and on-going maintenance of all strategic IT Business Systems needed by the corporation. This includes timely and effective releases, patches, issue resolution, etc. for existing business systems. Creates and executes a roadmap for deliverables based on requirements, projects, and support functions.
3.Acts as a liaison among stakeholders like business, application architecture and other IT teams to provide project definition, process leadership, timeframe, cost, delivery, issue resolution, risk mitigation and status communication. This includes working closely with various business leaders to ensure effective development and execution of short and long term plans.
4.Oversees internal and external systems/application/process development projects, as assigned, from inception through successful implementation to ensure timely, effective completion and compliance. Develops and manages project plans and monitors progress against plan, using tools to capture and track the pipeline and individual projects and resources.
5.Oversees and assists with the definition of business requirements (Business Process Mapping, benefit analysis, etc.) and IT solutions, and ensures they remain consistent with the long term corporate Application Portfolio direction.
6.Analyses current applications; provide architecture guidance, co-ordinate with other resources to provide better support on existing applications and strategic direction.
7.Builds knowledge of both operational and new product development processes within the Development Group.
8.Provides technology consulting services by reviewing business information flow and proposing projects to streamline business processes or enable achievement of business goals, utilizing existing enterprise applications where practical.
9.Leads the effort in creative approaches to problem solving and quality deliverables supporting business needs.
10. Initiates human resource planning, selection and resource allocation activities for the ASP team. This includes initiating personnel actions such as hiring and scheduling employees; training and evaluating employees; coaching, counseling and managing performance; and making salary, merit or other pay increase recommendations. This position may also make recommendations and/or take corrective action to manage performance as appropriate.
11. Handles and oversees administrative matters concerning ASP operations and functions including preparing and submitting the department budget for approval, planning and forecasting activities, identifying division goals and key measurements, and developing internal controls for major department initiatives. This position is also responsible for monitoring and controlling budget performance and taking action to implement cost saving strategies where available.
MARGINAL DUTIES & ADDITIONAL FUNCTIONS
1.Performs other duties as assigned or apparent.
NOTE: WageWorks leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered and results oriented manner with a focus on customer service.
Direct supervisory responsibility for the ASP staff.
Matrixed supervisory responsibility includes the establishment and adherence to tactical processes, plans, policies and procedures related to the planning, development, and on-going maintenance of all strategic IT Business Systems.
ADDITIONAL PERFORMANCE REQUIREMENTS
WageWorks believes that our success is achieved by its People. Values describe how we work together to achieve our success.
It is our employees that drive results through living our Company Values. Every employee at WageWorks is expected to uphold and demonstrate the eight Company Values listed below as an additional component of the job description and as a standard of individual performance.
Clients and Participants Come First: Exceeding client and participant expectations is our highest priority
Integrity: We are open, honest, ethical and conscientious
Passion: A will to win and a relentless drive for excellence
Accountability: Deliver on commitments and take ownership for solving problems and creating solutions
Leadership and Influence: Our actions inspire vision and clarity of purpose
Continuous Improvement and Innovation: We embrace change and drive new ideas into business solutions
Dignity and Respect: We value the diversity of our people, encourage their development and reward their performance
Creating Value for Shareholders: Deliver consistent growth and premium returns
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES
Knowledge of information technology systems and software applications as normally obtained through the completion of a Bachelor's Degree in Computer Science/Management Information Systems or a closely related field of study.
WORK EXPERIENCE OR RELATED EXPERIENCE:
The knowledge, skill and ability to provide strategic direction to grow and develop the Corporate Applications team and operations as described as normally obtained through a minimum of 10 years of progressive responsibility and experience in a technology organization. Experience in a senior IT leadership role in which incumbents executed initiatives in a customer driven organization. Proven successful experience in an organization with a matrix organizational structure, where influence must replace control, is required.
SPECIALIZED KNOWLEDGE, SKILLS & ABILITIES:
Proven ability to leverage collaborative internal and external resources to meet business requirements as well as the ability to partner with business leaders to ensure effective development and execution of short and long term plans. A demonstrated ability to deliver results in a complex cross functional environment is required.
A broad exposure to emerging trends from which technology leaders gain insights leading to results is required.
Outstanding conceptual, analytical and strategic skills and a vigorous thought process are required, as is the ability to balance strategic visions and execution capabilities to deliver results. Incumbents should have a high level of intellectual ability and be able to demonstrate the appropriate insightful problem solving skills.
A strong capacity to communicate and present complex technical concepts in lay terms both verbally and in writing.
Excellent organizational, leadership, decision-making and communication skills are necessary to perform the functions as described. Incumbents must be adept at navigating political arenas, persuading, influencing and negotiating with others as necessary to effect change and providing strategic direction as described. Strong business and financial acumen with a sense of shareholder responsibility are essential.
Must be proficient in using business and communications software (preferably Word, Excel, PowerPoint, common Windows operating systems, and Outlook).
Must also have a solid understanding of business systems and applications.
TRAVEL REQUIREMENTS & CONDITIONS
Occasional overnight travel may be required to assess systems and related projects at field sites. Length and frequency of travel is determined by business needs.
WORK ENVIRONMENT CONDITIONS & DEMANDS
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions.
PHYSICAL REQUIREMENTS & DEMANDS
Work requires normal range of hearing and eyesight. Incumbent must be able to use a telephone or headset equipment and operate a keyboard and other office equipment.
The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, incumbents are subject to sitting for prolonged periods. Infrequently, incumbent must be able to lift and move material weighing up to 20 lbs. At times, this position may entail considerable levels of stress.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.