Sr Director Customer Program

Goodman Networks, Inc. Frisco , TX 75034

Posted 2 weeks ago

From the company's beginnings as a small family business, our foundation has been integrity and honesty in all of our business dealings and the value of an honest day's work. While we expect our business to grow and evolve over time, our commitment to conducting business with integrity and the highest ethical standards will never change. Conducting business in an ethical manner is a vital part of who we are. Application of our Mission Statement and Core Values ensures Goodman Networks customers that they can trust us to execute their mission-critical initiatives with the same thoughtfulness and enthusiasm they expect from themselves. These principles enable our customers to leave their network implementation, enhancement and maintenance programs to us while they focus on important revenue generation and customer satisfaction activities. Each year, the employees of Goodman Networks sign a commitment to the company's Mission Statement and Core Values. These commitments are proudly displayed at each of the company's locations.

Job Summary:

Sr Director Customer Program is responsible for leading the management team on all post sales activities including: hiring, determining workloads, delegating assignments, training, monitoring and evaluating performances and initiating corrective action.

Sr. Director Customer Program will set challenging business goals that reflect strategic priorities that align with all of Goodman's objectives as well as drive innovation and collaboration across the organization to leverage current projects and generate new opportunities.

Essential Function:

  • Direct and monitor activities of managers to ensure projects are on-schedule and within budget

  • Participate in meetings as they relate to strategic planning for Goodman

  • Provide senior level mentoring and resolution of complex divisional issues that focus on Goodman's short term and long term strategic initiatives

  • Promote a culture of collaboration, accountability, innovation, results and operational excellence

  • Identify and correct issues that hinder the function and success of the Project Managers

  • Identify best practices, processes, tools and systems for delivery model and implement plans to achieve our goals and objectives

  • Collaborate with managers and the training group on training initiatives for the Project Managers, Program Managers, Technicians, and Engineers to develop and implement action plans and measure accordingly

  • Assist in the template development for RFP responses, scope of works, and project plans

  • Develop and maintain internal and external positive customer relationships that achieve optimal profitability and growth for

  • Reinforces regional approach internally

  • Travel to customer sites when needed to support strategic sales initiatives

  • Travel to regions as needed to meet with staff, partners and evaluate resources

  • Work with your managers to achieve goals for contract and overall gross margins and revenue

  • Work across the company to identify and resolve operational, technical and budgetary issues

  • Review deliverables and sub-plans when needed, including technical specifications, marketing initiatives and engineering designs Facilitate inter/intra-company teamwork

  • Assign tasks as they relate to strategic initiatives and completion dates to team members as appropriate, maintaining workload schedules and projections

  • Review and approve business expenses

  • Provides direction to Sr Managers in various areas

Goodman Networks considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

Recommended Minimum Job Requirements:

  • Bachelor of Science in Engineering, Construction, Telecommunications, or Project Management preferred

  • Master's Degree preferred

  • Preferred Certifications: PMI PMP certification preferred

  • Typically 15 years of experience

  • At least 7 years management responsibility

Recommended Knowledge, Skills and Abilities:

  • Proficient with Microsoft Office suite and Microsoft Project software

  • Technical knowledge of wireless technology

  • Project Management experience involving wireless technology

  • Proven ability to drive team engagements in a time pressed environment

  • Demonstrated ability to project manage multiple, complex parallel projects

  • Ability to understand the financial impact of decisions on the profitability of the project

  • Ability to read and interpret electrical and architectural drawings

  • Knowledge of construction and safety requirements

  • Driven hands-on leader who can work both strategically and operationally and ensure alignment through effective communication

  • Promotes a culture of teamwork, efficiency, accountability and operational excellence

  • Brings a level of maturity to the organization in areas of leadership and management & development of people

  • Ability to identify skill/knowledge gaps and address in a timely manner

  • Ability to investigate and solve complex problems and implement related work improvements with cross functional team members

  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions

  • Ability to communicate information and ideas clearly and concisely, in writing and verbally

  • Ability to actively listen and ask effective questions to accomplish tasks proficiently

  • High degree of accuracy and attention to detail

  • Proven ability to effectively meet customer's needs, build productive internal and external stakeholder relationships and take responsibility for customer satisfaction and loyalty

  • Proven ability to effectively delegate authority to team members

  • Ability to communicate effectively within all ranks and across groups within and outside the organization, both oral and written

  • Ability to draft and manage comprehensive project plans to completion

  • Ability to proactively identify upcoming risks, issues, bottlenecks and other threats to project cash flow and develop appropriate contingencies

  • Recognized as an influential leader.

Certificates, Licenses, Registration and

  • Working conditions vary based on the customer site. Work may take place in new or old construction. There is usually an environment of moderate noise level. Safety must be considered when dealing with heavy cable and electricity.

Physical Demands:

  • The position requires frequent standing, walking, and occasional climbing, stooping, kneeling and reaching. There is also occasional lifting and carrying of up to 50lbs.

  • Vision requires eyesight sufficiently strong enough to permit extended close work and normal color perception.

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Sr Director Customer Program

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