Sr. Director, Credit Settlement Risk - Collections

Basic Qualifications:

• 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience

• Extensive experience leading collections teams and/or vendor management, driving policies targeted at empowering staff to deliver exceptional experiences with each interaction, while resolving delinquent accounts.

• Proven track record for successfully leading high-performing teams responsible for implementing and supporting complex programs involving extensive change management, all while delivering exceptional client & stakeholder experiences.

• 10+ years of experience helping organizations, teams, and individuals adopt agile practices and methods (e.g. sprint planning, daily scrums, project work, story time, sprint review, and retrospective) while embedding agile values (e.g. individuals and interactions over processes and tools, responding to change over following a plan, etc.).

• Highly proficient in performing data-driven analyses (e.g. exploratory, diagnostic, and predictive analysis) to identify changes needed to improve performance and achieve the highest level of operational excellence. Analytical mindset with an ability to question status-quo and generate innovative ideas.

• Strong background in customer research and analytics techniques (e.g. focus groups, market segmentation), customer strategy, human-centered design, and performance management.

• Executive-level interpersonal and communication skills, and a proven ability to collaborate and negotiate with and influence customers and staff at all levels.

• Demonstrated ability to build and maintain strong business relationships with stakeholders at senior and executive management levels.

• Proven record of accomplishment building high-performing and engaged teams, leading and driving teams to exceed established goals and objectives.

• A proven track record for making sound business decisions, setting direction and managing both short and long-term goals to achieve high quality operational results and customer commitment.

• Functional experience in payment processing and client management in a payments environment a plus.

• Executive level oral and written communications.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 154,500.00 to 241,450.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.