Req ID: 21916
Employment Status: AF - Active
The Director of Core Infrastructure is the leader of the Infrastructure and technology operational portfolio reporting to the Chief Technology and Security Officer (CTSO), and is a key member of the senior management team of the Information Services Department (which consists of the senior portfolio leaders and group leaders).
The Director of Core Infrastructure has operational responsibility for managing the technology infrastructure at CHOP (main campus, all satellites, and remote facilities) which includes the data center(s), the entire wired and wireless network at CHOP, systems, storage and other technology areas (account management, backend systems support, and infrastructure application support and security compliance).
This role is responsible also for Budget Management & Optimization, Resource Management, Strategic Planning.
In conjunction with the CIO and CTSO, the Director of Core Infrastructure acts as a liaison between technology and business and clinical strategies to help achieve alignment of business and clinical strategies and technical capabilities.
Direct the day-to-day operational responsibilities for the data centers, network, systems, and LAN management.
Direct infrastructure planning and maintenance.
Monitor performance of the technology infrastructure, review and remediate its failures.
Verify technology standards and best practices are maintained across the organization.
Verify technical problems are resolved in a timely and cost-effective manner.
Budget Management & Optimization
Responsible for the budget of the LAN management and system/device management, data centers, network, systems, telecom with a focus on:
Establishing productivity targets.
Managing to targets.
Establish a high-performing management team for Core Infrastructure and LAN Management
Coach, develop and mentor team members within and outside their organization.
Recruit and develop staff.
Prioritize and align resources.
In conjunction with the Director of IS Business Operations, responsible for managing the key vendors and contracts for Core Infrastructure Technology.
Provide strategic and tactical direction.
Plan lifecycle of data centers, network, systems, backend devices and account management.
Understand industry direction and position CHOP optimally.
Keep abreast of advance and changes in the field and when appropriate, adopt innovations that lead to improvement and increased efficiency of CHOPs operations.
Plan jointly to deliver the technology infrastructure (within IS, includes Architecture, Engineering, Security, Cross-Functional, End-User Support portfolio, Business Applications, Clinical Applications).
Job Responsibilities (Continued)
Establish requirements, document process, and manager user relationship in development process.
Adhere to Information Services policies and procedures (including incident, problem, and change management).
Contribute to work plans involving Technology Services.
Contribute to communication strategies for the department.
Establish standards with the Core Infrastructure groups with a focus on LAN Management, data centers, network, and systems.
Enforce those standards.
Establish key metrics and performance indicators to measure service levels.
Measure service levels.
Manage key service providers to service levels and performance on delivered services.
Meet or exceed SLAs.
Required Education and Experience
Required Education: Bachelors degree in the field of computer science or another rigorous discipline or equivalent industry experience
Required Experience: 10-15 years of technology experience
Preferred Education, Experience & Cert/Lic
Master's Degree in IS
Additional Technical Requirements
Demonstrated infrastructure, operations and engineering life cycle knowledge and experience
Proven experience in managing Infrastructure teams
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).
Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
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