Sr Director, Commercial Systems & Analytics

Illumina San Diego , CA 92140

Posted 2 months ago

Position Summary:

Reporting to the SVP, Global Commercial Strategy and Operations, the Sr. Director of Commercial Systems & Analytics will lead Illumina's efforts in defining our long-term commercial systems, data and business analytics vision & strategy. Partners across the organization to build commercial systems and analytics capabilities as a key driver of commercial success and a lever of competitive advantage.


  • Establishment of new commercial analytics organization, including defining required capabilities and roles

  • In collaboration with IT and business stakeholders, defines vision and 3-year roadmap for commercial systems and analytics capabilities

  • Partners with IT to define and communicate commercial data and system needs and helps to drive program execution to implementation

  • Partners with key regional and global stakeholders to provide analytics support to facilitate data-driven decision making, performance measurement and tracking of key business metrics

  • Leverages latest analytical models and tools including data discovery solutions, dash-boarding tools, data visualization tools, statistical techniques and predictive modelling to provide insights at all levels of the organization

  • Leverages regional/function best practices for deployment across the broader commercial organization (assessment and exchange of best practice)

  • Provides core infrastructure and Center of Excellence for the development of scorecards, KPIs, channel analytics, and ad hoc analysis

  • Ensures one comprehensive and accurate 'source of truth' for all data sets used by the commercial organization

  • Partners with Marketing Analytics to oversee data governance committee to identify, evaluate, acquire and integrate new data sets across the commercial organization; including data sources that will enhance customer, market and competitive understanding

  • Partners with Sales Operations and Global Channel Strategy and Partnerships to provide key metrics and scorecards to assess sales and commercial effectiveness

  • Partners with Customer Solutions to provide all data and scorecards required to optimize service and support capabilities and ultimately help to enhance the customer experience

  • In partnership with Finance, provides capabilities required for financial modelling and business case support to the commercial organization

  • Understands database structure and processes, and contributes to the development and execution of effective data mining processes, including: dataset preparation; data cleansing/audit; data exploration; modeling; model deployment; and model assessment

  • Develops models to generate forecasts and other forward-looking insights to support business decision-makers

  • Ultimately, helps Illumina migrate from historical business measurement to hypothesis-based predictive analytics and modelling

  • Provides insight to support commercial investment decisions

  • Where possible, drives to most simple and effective data model by reducing redundancy across systems, and simplifying data architecture

  • Ensures all business systems are compliant with relevant regulatory authorities

  • Builds and develops team of analytics and business intelligence professionals to support the global and regional commercial organization

  • Manages programs within scope, budget and time-line

  • Acts as an advocate for data-driven decision making across all levels of the organization


  • 10+ years of systems, data & analytics leadership at a senior level

  • Deep knowledge of statistics, and predictive modeling, with proven experience translating big data into actionable outcomes

  • Demonstrated ability to drive business results in a fast-paced, matrixed environment

  • Demonstrated ability to build and lead teams to achieve objectives

  • Demonstrated project management capabilities including team leadership, budget management and driving quality outcomes

  • Proven vendor selection and vendor management capabilities

  • Life sciences, diagnostics and/or healthcare industry experience is an advantage

  • Extensive SAP experience (SAP S/4HANA) is an advantage

  • Strong executive communication and presentation skills with keen business acumen and the ability to communicate to all levels of the organization

  • Balance of strategic skills and the ability to execute

  • Track record of successfully delivering results across organizational boundaries. Proven ability to establish and leverage credibility and rapport with peers and senior executives


  • Bachelor's degree, MBA preferred

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you have a disability or special need that requires accommodation, please contact us at To learn more, visit:

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Sr Director, Commercial Systems & Analytics