Sr. Dir, Training, Dev & Recognition

Stericycle Charleston , SC 29402

Posted 3 months ago

Education and Experience required (including certifications and/or software requirements for the position):

  • Bachelor degree or equivalent (Commerce and/or Business Studies preferred) with a minimum of 5-7 years of selling experience

  • 10 or more years of progressive leadership experience in a multiple business branch/unit environment Experience managing a budget

  • Proven leadership in successfully driving accelerated revenue growth

  • Developed, implemented and delivered "excellent customer service" team culture

  • Successful in realizing business results against objectives: sales management, customer & operations, and administration.

  • Advanced knowledge of sales theory/skills is required.

The Sr. Director, Training, Development & Recognition is responsible for developing and implementing the Consultative Selling Skills (CSS) sales process to increase productivity of all Sales Leaders.

In addition, they will focus on improving sales management skills, talent development through Captains Club, Achievers Club, President's club and other training and recognition programs.

The role will also be focused on improving the quality of sales skills for both the Account Manager and Major Account Manager positions with role specific training.

The Sr. Director, Training, Development & Recognition will be tasked with leading, organizing and executing the CSS skills training in conjunction with the RVPs of Sales, Regional Sales Directors, and Sales Leaders to achieve all defined goals in the areas of new business generation, profitability, and customer satisfaction.

The Director of Sales Training and Development directly oversees the development of training materials, delivers training, and collaborates and partners with SVP of Sales, VP Sales, and all Sales Leaders to identify additional training needs and opportunities for all sales positions.

Key Position Activities: List the ongoing day-to-day essential job responsibilities in priority order. 1) Creates, identifies and executes on strategic training initiatives to improve the overall performance of the com-mercial field sales group. Ensures alignment with the operations organization.
2) Develops and implements new training programs and processes to enhance the sales acumen of the organization.
3) Create strategic partnerships with all levels of the organization, specifically with the RVPs of Sales and RSDs.
4) Continually seeks input from our customers to ensure that their feedback is reflected in our sales strategies and services.
5) Creates, implements and manages recognition programs for all sales teams and sales leaders.
6) Ensures all team members receive the necessary training for successful implementation of the stated business strategies.

Training and Development:

  1. Conducts CSS training, Sales Leadership and Management training, Target Selling, Sales Staffing/Hiring workshops, and other group training meetings as deemed appropriate.
  2. Completes regular updates to training programs and materials, and incorporates new training techniques to maximize effi-ciency and effectiveness of training processes.
  3. Provides training and system utilization training as necessary.
  4. Establishes new training requirements and leverages innovation in delivery processes.
  5. Evaluates effectiveness of training through field visits to complete sales effectiveness review and provides action plans for each location visit.
  6. Establishes training protocols for District Sales Managers, RSDs, and VPs of Sales to utilize in ongoing skill enhancement.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager In Training

Circle K Stores, Inc.

Posted 3 days ago

VIEW JOBS 1/18/2020 12:00:00 AM 2020-04-17T00:00 Job Description Circle K is a great place to work! Here is why: We know that you can work anywhere. However, working at Circle K is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining Circle K means joining a team that is devoted to you! Minimum Qualifications The minimum qualifications for a Store Manager are: * High School diploma or GED preferred. * Experience in retail sales preferred. * Experience to perform the essential duties, responsibilities and working in the conditions described below. * Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description. * Ability to supervise and manage the functions listed in the CSR and ASM job description. * Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc. * A valid driver's license and adequate transportation to/from bank and corporate management meetings. * Ability to communicate (orally and in writing) in English. * Perform other duties as assigned or delegated by his/her supervisor. ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS Leadership and Management * Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service. * Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards. * Maintain a professional and supportive image among subordinates and supervisor. * Schedule employees within Company guidelines to maximize customer service and maintain site image. * Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees. Site Relationships * Develop positive and professional relationships with all suppliers. * Promote excellent service and resolve customer complaints in a timely, professional manner. * Promote and ensure a safe, positive public image within the neighboring community. Training and Development * Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback. * Train all employees ensuring that customer service, site image and marketing execution meet Company standards. * Train all employees on safety procedures and promote safety awareness. Communication * Develop ways and means to ensure that all employees receive proper communication in a timely manner. * Establish periodic on-going communication meetings with all site employees and the Market Manager. Organizing and Planning * Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives. * Organize and maintain all site files and manuals. * Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely. * Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly. * Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees. Financial * Analyze daily sales and expense information and take appropriate action to maximize sales and net profits. * Budget and forecast P&L lines, as well as understand and manage merchandise margins. * Safeguard and account for all money received and disbursed. * Perform all other financial analysis necessary to maximize sales and net profits. Working Conditions * Performs approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc. * Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer. * Be exposed to occasional noise. * Work with a minimum of direction and supervision. * At all times work as an effective manager, supervisor and leader. THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB. NOTE: This job description may change periodically as required by business necessity, with or without advance notice to or consent by the employee. January, 2018 Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish Store Information Store 2703186 1195 Bees Ferry Rd Charleston, South Carolina 29414 Circle K Stores, Inc. Charleston SC

Sr. Dir, Training, Dev & Recognition