Posting Job Description
Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications products.
Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter's business strategy and it's the philosophy that guides our 90,000 employees.
Posting Job Description:
Responsible for leading the development and enhancement of connected home cybersecurity products. Applies expert knowledge of broadband, in-home connectivity, network security/privacy, and market trends to define and deliver a multi-year roadmap.
Reports to the VP Advanced WiFi Solutions, and works independently, leading a cross-functional team that may include direct reports. The ideal candidate has extensive experience leading product development, a deep knowledge of broadband, WiFi, network security, and digital privacy, and a vision for how Charter can leverage its capabilities to provide additional value to each customer's digital experiences.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Responsible for understanding competitive products and consumer trends and incorporating into the product roadmap, and ensuring the competitiveness of Charter's device connectivity and management products.
Leads the planning of the product roadmap for connected home cybersecurity products, ensuring the right strategic portfolio and managing the sequence of development.
Applies a strong understanding of product development processes to lead the execution of all product development initiatives for device connectivity and management products, holding the organization accountable to deliver the product roadmap.
Manages capital budgets of related product development initiatives.
Defines product features and requirements for connected home cybersecurity products, setting usability and performance standards.
Develops effective partnerships between the Product Management team and the other supporting functional organizations (Engineering, Software Development, IT, Operations, 3rd Party suppliers, etc.) to properly interpret and deliver to the product requirements.
Maintains a strong technical knowledge of WiFi and broadband technologies and is able to collaborate effectively with Engineering groups.
Ensures alignment between the business operational strategies and technical solutions.
Accountable to the customer experience of connected home cybersecurity products, ensuring simplicity, quality, and operational excellence.
Supports business development and strategic partnerships for connected home cybersecurity products, assessing potential partnerships, negotiating related deals, and managing resulting relationships, working closely with business development.
Analyzes performance metrics of connected home cybersecurity products to recommend product improvements.
Works closely with the Internet, Video, and Voice product teams to ensure a seamless customer device connectivity experience.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
WiFi, IoT, and network security/privacy competitive and market expert
Extensive hands-on experience with network security and digital privacy, ideally to include architecture and operational roles
Deep understanding of competitive products and consumer trends
Strong background and experience in broadband connection technologies - WiFi, Ethernet, DOCSIS, IP, and associated equipment
Ability to manage and foster change
Ability to lead large, cross-functional teams in order to achieve business goals and results
Ability to build, motivate and lead a team
Ability to listen to multiple points of view and synthesize against goals for recommendations
Ability to plan, prioritize and organize effectively and independently
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to analyze and interpret data and synthesize recommendations
Ability to communicate with all levels of management and company personnel
Ability to communicate orally and in writing in a clear and straightforward manner
Expertise in Word, Excel and PowerPoint
Excellent analytical skills
Strong organizational and office management skills
Strong business acumen and sense of urgency to achieve results
Bachelor's degree in Engineering, Computer Science, Business or related field
Related Work Experience
7 - 10 years Product Management / New Product Development Experience
7 - 10 years Related industry experience (Wireless, Telecommunications, Cable)
5 - 7 years Management experience
Time Warner Cable