Sr. Dir. Product Management

Greendot Pasadena , CA 91101

Posted 7 days ago

Summary

As a Sr. Director, Product Management you will drive product ideas from concepts to frictionless experiences for customers across all Green Dot brands and focus on the complex systems that enable those experiences to exist. You love solving complex problems in simple ways, can distill complex discussions into succinct communication, and can work closely with engineering and cross-functional teams to work around technical challenges and build incredible infrastructure.

You can pay careful attention to details, can think from the user's perspective, have great interpersonal skills, and aren't intimidated by technical challenges. You can manage multiple product features, direct reports, and capabilities via agile development arcs by utilizing tenants of Program and Project management.

Responsibilities

  • Defining product requirements and working with design, engineering & stakeholders to create solutions that allow to automate existing process and leads to a positive ROI

  • Act as a champion to drive automation processes for our BSA/AML, Fraud and Customer Care teams

  • Work with all the stakeholders to document existing processes on all projects identified for automation

  • Partner in the development process. Working closely with architects/ engineers on the design of systems that support new automation product features

  • Jointly finding solutions when problems arise to mitigate new elements evolving in the detection and automation

  • Understand emerging Customer Care complaints and call drivers for dispute resolution and mitigation

  • Owning multiple feature areas. Documenting and clearly communicating product decisions that happen within that are to the immediate team and stakeholders.

  • Distilling complex technical issue to their essential elements and communicate those elements as necessary to non-technical audiences

  • Providing Program and Project oversight including grooming and prioritizing agile sprint stories as well as reporting status to the VP of Product on an ongoing basis.

  • Manage dotted line oversight of Platform Program Managers by attending daily standups and reviewing their agile work products

  • Author User Stories

  • Ability to assume new responsibilities in areas concentrating on customer experience in fraud and loss management

  • Other product responsibilities as needed

Requirements

  • Minimum (7+) years of product management experience working with consumer products

  • Minimum (7+) year of SDLC and agile methodology experience

  • Preferred - (7+) years of financial services/ fintech experience

  • 4 years of robotic process automation experience required

  • BA/BS degree in a technical field strongly preferred

  • Preferred - Master's degree in a technical field

  • Practical understanding of how service oriented back ends are built and how structured

  • Practical understanding of web and/or mobile product best practices

  • Working knowledge of bank products and services

  • Familiarity with security best practices a strong plus

  • Experience diving into new feature areas or technical systems and understanding how they work quickly

  • Strong written & oral communication skills. Fluent use of Excel, Word and PowerPoint.

  • Experience working in an agile development environment

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Sr. Dir. Product Management

Greendot