Company: FedEx Services
Job Title: Sr. Digital Marketing Specialist
API Experience Lead
Job Requisition Number: RC416843
Pay Type: Exempt
Remote, Tennessee 38120
Compensation: Monthly Salary $5618.84 - $8468.65
The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado. Factors that may be used to determine your actual salary may include your specific skills, your remote work location (for remote postings), how many years of experience you have, and comparison to other employees already in this role.
Under limited supervision, this position plans and executes digital product strategy, technology/product development, technology/product support and/or customer engagement strategies in support of the company's product and service portfolio. Conduct market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs. Provide subject matter expertise to support strategic priorities. Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
Additional Job Details:
APIs are the backbone for all technology and driving customer experience and business value. FedEx is looking for an API Marketing Experience Lead to help define and implement the modernized APIs and event driven architecture APIs within the Integrated shipping portfolio. This position is part of a product management organization responsible for creating and managing technology solutions for the integrated channels.
This person will work closely with customers, IT, Sales, support teams and other areas within Product Marketing to define and implement new product offerings and API customer experience enhancements that expand customer access to the portfolio of FedEx products through modernized APIs. The ideal candidate must have a proven track record of working across organizations to define and implement product support programs, as well as experience in Agile software development framework for bringing new products to market. The successful candidate must also have technical knowledge about APIs as well as demonstrate excellent business and planning skills and a strong work ethic.
Partners with the API Product Manager on understanding the overall market opportunity, breaking down customer requirements into product features
Maintains 2+ Program Increment (PI) worth of feature backlog by collaborating with customers, support teams, IT and user experience teams to define business requirements, user stories and business cases used to prioritize and justify product investments
Partners with the IT organization to manage the API product offering across its lifecycle following Agile Methodology.
Tracks performance against tactical API KPIs related to the development of API products (eg. timeline, throughput)
Ensures the quality of the delivery and confirms that the requirements are met (quality assurance)
Identifies synergies between business units to accelerate API delivery
Serve as subject matter expert and leads the cross functional effort needed to define and launch new products.
Develop and analyze products metrics.
Provide ongoing Product Evangelism to ensure key influencers and stakeholders understand the value of the product and provide necessary support.
Skills/Knowledge Considered a Plus:
3-5 years of Product Support, Product Management and/or product development experience of ecommerce, mobile or software products that have global distribution.
Experience managing API products including event driven architecture APIs (i.e. Webhooks)
Ability to work with software teams in support of the product lifecycle process including waterfall and Agile.
Excellent Project Management Skills
Quality Driven Management Experience or Six Sigma a plus
Keen ability to translate customer needs into product use cases
Strong technical and business acumen
Innovative, results-oriented, self-starter capable of coordinating numerous projects simultaneously in a fast-paced team environment.
Exceptional written and verbal communication skills with ability to build rapport across all levels of the organization
High level of energy and enthusiasm.
Domicile / Relocation Information:
Domicile: This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need.
Relocation: Relocation assistance may be available based on business need.
Bachelor's degree or equivalent experience in Marketing, Finance, Computer Science, Engineering or related business discipline. Three (3) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product management, and technology support. Strong ability to understand business and customer needs, customer and/or user experience management, product analysis and technology capabilities. Technical acumen. Strong collaboration, communications and analytical skills. A directly related Master's Degree is equivalent to two (2) years experience. More advanced degrees may offset experience requirements.
Application Criteria / Deadline:
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire.
Employee Benefits: medical, dental, and vision insurance; paid Life and AD&D insurance; tuition reimbursement; paid sick leave; paid parental leave, paid vacation, paid military leave, and additional paid time off; geographic pay ranges; 401k with Company match and incentive bonus potential; sales Incentive compensation for selling roles.
FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee, unless undue hardship or a direct threat would result from the accommodation. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact email@example.com.