Robert Half Technology Carlsbad , CA 92008
Robert Half Technology is currently looking for a Sr. Desktop Support Technician for one of our clients located in Carlsbad, CA.
Your day to day responsibilities may include, but not limited to: Research, maintain, install and troubleshoot all aspects of laptop and desktop hardware and associated software. Install, configure analyze, resolve and repair all hardware and software issues involving Windows based computer systems and peripherals.
Provide total support of the desktop environment via remote or on-site. Maintain password security, data integrity, and file system security for the desktop environment with Active Directory and Microsoft Exchange. Respond quickly, thoroughly documents, and closes all assigned cases through the designated tracking system.
Communicate with customers, peers, and management concerning the status of cases, problems, or suggestions. Perform troubleshooting and determines the root cause of problems with software or hardware incompatibilities or network connectivity issues. If you are interested in this role, please send your updated resume to or call me directly at
Below are the following requirements: Associates Degree or its equivalent experience of 2+ years in desktop support 2+ years of experience working with customers through the Help Desk and must be comfortable having direct customer contact 1+ years of experience re-imaging machines for Windows and Mac Must have experience providing Desktop support in an Active Directory environment Must be proficient in supporting Windows 7, XP, and some Mac OS support is preferred Strong candidates will have experience with ticketing systems
Employment Type: Consulting