Sr. Desktop Engineer

Company: Oak Street Health

Title: Sr. Desktop Engineer

Location: Downtown Chicago (30 W. Monroe Chicago, IL 60607)

Job Description

Oak Street Health is a network of value-based neighborhood primary care centers throughout the Midwest. Oak Street operates an innovative model that drives patient engagement, improves health outcomes, and manages medical costs for the older adult population. In this virtuous cycle: every dollar saved is another dollar we can reinvest to improve patient care. Our model supports our social mission of improving the health and happiness of our patients and the community.

Role Description

The Sr. Desktop Engineer role is an integral part of our growing team.

Responsibilities include:

• Tier 2-3 level support

• Build and maintain windows 7 and windows 10 images

• Develop and maintain Windows 10 as a Service

• Develop automated tools for information gathering and configuration changes to the desktop environment

• Provide guidance and recommendation for user and machine group policies

• Maintain distribution points across all sites including vendor sites when necessary

• Troubleshoot complex application issues within the end user environment

• Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi

• Assisting with the implementation of IT strategy

• Assist with company expansion and network infrastructure

• Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment

• Working with vendors to manage network infrastructure

• Deploying hardware for new employees

• Keep accurate inventory of all IT related equipment

The Sr. Desktop Engineer will report to the IT Help Desk Manager/VP of Operations.

What we're looking for

We're looking for motivated, experienced professionals with:

• Phenomenal customer service skills

• Ability to communicate clearly

• Flexible and positive attitude

• Passion for technology and using it to solve problems

• High level of organization, reliability, and independence

• Orientation toward detail

• Demonstrated PC skills (MS Office, Google docs)

• Ability to research emerging technologies and make recommendations that benefit our business

• Past professional experience in a fast-paced environment

• Knowledge of data center environments, hosting services, networks, and software as a service (SaaS)

• Presentation skills (ability to train new hires on basic usage / setup when starting)

• Ability to write documentation concerning appropriate policies

• Experience in designing medium to large WAN networks

• Setup wireless networks within

• Network design and implementation

Qualifications

• 5 to 10 years of experience in the compute platform discipline include participation on migrations, package deployment, group policies, and all aspects of compute management

• At least one Microsoft server certification required (MCP, MCTS, MCSA, MSCE)

• Knowledge all aspects of application and workstation management using SCCM.

• Solid knowledge of implementing Windows 10 and Windows as a Service

• Basic code skills in one of the following languages: PowerShell/VBScript/Python

• Proficiency with Microsoft deployment tools OSD/MDT

• Educated to Bachelor's or Master's degree level in Computer Science, or a related discipline, from an accredited college or university or equivalent experience.

• US work authorization

• A car (work related driving expenses will be reimbursed)

• Understanding of imaging software a plus

• VMware experience a plus

Why Oak Street?

Oak Street Health offers our coworkers advantages that can't be found in other clinical workplaces, including:

• Generous benefits, including paid vacation/sick time, retirement options, as well as health, vision and dental benefits

• HQ (the "Treehouse") is located in the heart of Fulton Market- with a beautiful loft work environment

• High levels of responsibility and rapid advancement

• Supportive and fun culture

• Opportunity to be at the forefront of a revolution in healthcare

Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of our co-workers.

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.