Sr. Desktop Engineer

Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic, long-term relationships with our clients, who are some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. Our immersive understanding of these industries - combined with our expertise across high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions - sets us apart. Our Global Operations Team - all business professionals of the firm - was named the "Best Business Team" by The American Lawyer.

As a Sr. Desktop Engineer you will be responsible for the integration, deployment, support and maintenance of networked and desktop applications across physical and virtual desktops with a focus on optimizing stability, availability, reliability, and performance promoting the optimum usage of the software to increase user productivity and satisfaction.

What You Will Do:

• Design, develop, and maintain Microsoft Windows client architecture through a strong understanding of industry best practices.

• Test and certify new applications and application changes to confirm that they meet the firm's technology standards and do not conflict with existing applications or services.

• Provide advanced troubleshooting for complex issues that appear to be related to the client operating system and/or any of the applications that are included in the standard client image.

• Ensure successful testing, implementation, and transition of solutions to production.

• Scope and design detailed technology solutions to specific business needs.

• Manage desktop security updates and follow a disciplined approach to implementing processes to ensure a timely delivery of these updates.

• Responsible for automating the deployment of applications, patches, hot-fixes and security updates.

• Work with vendors and 3rd party integrators to deliver customer application solutions and resolve existing issues.

• Effectively manage software life-cycles, providing input into budget preparation.

• Responsible for maintenance and development of Group Policies (GPO).

• Responsible for the definition, development, maintenance, support and documentation of the Windows client image.

• Develop technical standards related to the secure, reliable implementation of new technologies within the Windows client environment.

• Develop and document firm standards for desktop and related technologies in collaboration with the leadership team.

• Manage changes to the production desktop environment.

• Resolve escalated incidents using problem management skills.

• Manage cross-functional team projects to implement new or updated technology.

• Displays professionalism, quality service and a "can do" attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.

• Manage and update the physical and virtual (VDI) desktop environments and related images.

• Management and troubleshooting the Horizon View VDI infrastructure (Horizon View, vSphere, vRealize Operations, etc) and related desktops.

• Performs maintenance in accordance with Information Technology change management policies.

• Provide User Support and other IT staff with documentation and hands-on demonstrations of troubleshooting and integration methods.

Who You Are:

• BA/BS or equivalent work experience.

• 5-7+ years of experience in relevant technology and business skills as detailed above.

• Knowledge of Microsoft Windows desktop Operating Systems.

• Maintenance and development of Group Policies (GPO) and Active Directory.

• Developing or updating Microsoft Windows PowerShell, VB (Visual Basic) script, or other scripting languages.

• Packaging applications and application updates using Flexera AdminStudio or other related technologies.

• Deploying software using enterprise deployment technologies such as Microsoft Endpoint Configuration Manager (MECM, formerly SCCM)

• A thorough understanding of how applications install on Microsoft Windows platforms

• VDI technologies such as VMware Horizon.

• Working knowledge of VMware vCenter.

• Image creation process using MECM.

• In depth knowledge of Microsoft Windows Client security configurations and best practices.

Additional knowledge in one or more of the following technology areas:

• Updating applications in Citrix XenApp.

• Client Security and encryption solutions such as Microsoft BitLocker.

• Working knowledge of Anti-Virus technologies.

• Network communication protocols (TCP/IP, HTTP, SSL/TLS).

• A strong customer service orientation and ability to establish and maintain effective working relationships with peers, management, system users and others throughout the firm.

• Ability to resolve problems independently in accordance with defined policies and procedures.

• Knowledge of ITIL Service Management principles.

• Ability to multi-task effectively and manage competing priorities.

• Effectively manage projects on-time and in budget, including writing the project charter.

• Ability to develop and document standard operating procedures.

• Experience working in a law firm or other professional services environment.

• Requires rotating on-call for after-hours support and escalations.

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Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

This position is eligible for overtime: No

Target Salary Range: Boston $97,800 - $146,700 | Los Angeles $97,800 - $146,700 | New York $103,700 - $155,500 | Philadelphia $92,000 - $138,000 | San Francisco $109,600 - $164,400 | Santa Monica $97,800 - $146,700 | Silicon Valley $109,600 - $164,400 | Washington DC $97,800 - $146,700