Sr. Deskside Support Technician

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Location: Nanticoke, PA

This position will provide Tier 2 support to all end users in the organization or at a specific location. The responsibilities of the Sr. Desktop Support Technician range from installation, diagnosing, repairing, maintaining, and upgrading computer hardware, software, peripherals, and equipment to ensure optimal workplace performance. This role can also be the face of IT infrastructure and application services at one of our key distribution centers, proactively performing daily health checks of all IT infrastructure and applications that the site consumes.

What you'll do:

• Provides daily desktop, software, and peripheral support by performing troubleshooting, root cause analysis and problem resolution with minimal supervision

• Performs basic network resolution including but not limited to patching, cabling and troubleshooting level 1 network related issues; escalates when needed

• Creates operating instructions and maintains technical documentation and deliver 1:1 end-user instruction where needed

• Provides telecommunication support including but not limited to end point device troubleshooting, escalates when needed

• Reinforces standard processes for reporting and managing incidents

• Maximizes use of hardware and software by training users; interpreting instructions; answering questions

• Responsible for provisioning desktops, laptops and mobile devices, including but not limited to Windows image deployment, initial configuration and setup

• Responds to and documents incidents / requests within the ticketing system, working through to completion providing status updates to customers, Service Desk associates and management as needed

• Complies with all policies and standards

What you'll need:

• 1-3 years Deskside Support and Networking experience.

• Experience coordinating services and activities within an IT environment.

• Break-fix experience with desktop class hardware including desktops, laptops, tablets, smartphones, and thin clients.

• Experience configuring external peripheral devices, such as printers and scanners

• Basic understanding of audiovisual equipment including configuration and troubleshooting (digital signage and collaboration solutions)

• Basic understanding of telecommunications concepts and systems, including IP phones, wireless headsets, and soft phone applications

• Incident Management (preferred)

• Retail Support Experience (preferred)

• A+ Certification (preferred)

• The ability to lift for transport equipment weighting up to 45 pounds.

• Ability to communicate to customers at all levels of the organization in a professional manner

• Other requirements and characteristics include being a team player, good communicator and collaborative worker

• Availability to work flexible hours as needed

• Availability to be on call, to work after hours or weekends

• Experience in a call center or Service Desk environment and managing hardware assets (preferred)

What you'll get:

• Competitive weekly pay and bonus opportunities.

• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 annually in tuition reimbursement.

• View all our health, wealth and life offerings at www.safelitebenefits.com

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.