Sr Deposit Ops Spec

Senior Deposit Operations Specialist

This position is for an experienced processor in Deposit Operations who is responsible for functions within Bookkeeping and Account Services, but who may also be assigned responsibility for any of the following areas including ACH, Wire Transfer, Commercial Account Analysis, Unclaimed Property, or IRA processing.

• Perform multiple functions such as: Chargebacks, non-post items, Stop Payments, Posting Transfer Request processing and balancing.

• Perform multiple functions such as: Account maintenance, CIF maintenance, Missing TIN monitoring, and branch assistance.

• Perform multiple functions such as: originating and receive ACH files, ACH Disputes, Balancing and handling escalated and more complex ACH issues and transactions.

• Perform multiple functions such as: creating and reviewing outgoing wire instructions through multiple channels, monitor and review incoming wires, balancing, wire investigations and provide support and information to internal and external customers on routine matters.

• Performs all functions related to IRA processing including IRS tax forms corrections, Required Minimum Distributions and all First Form IRA distribution forms. Receive phone calls from internal and external clients regarding a wide variety of IRA RMD and Federal Withholding questions as well as problems or requests that pertain to IRA functions performed by Account Services.

• Maintain Commercial Account Analysis software with customer information provided from requests submitted to the First Forms database. Requires accurate interpretation of all requests and accurate entry into the software. Also includes balancing, running and updating queries and complete all monthly reposting of charges and volumes.

• Handles telephone calls from branches and business units, regarding a wide variety of questions and any issues that may have occurred.

• Responsible for identifying, reporting, and remitting accounts, safe deposit box contents and/or financial instruments that have become dormant and are subject to escheatment in accordance with the unclaimed property laws in effect for all fifty states, the District of Columbia, and U.S. Territories.

• Perform Due Diligence mailings prior to reporting in an attempt to make contact with account owners and update accounts accordingly.

• Handles telephone calls, emails, and mail correspondence from clients, State Unclaimed Property Divisions, and branches regarding reporting, claims, and various other escheatment questions.