We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Customer / Business Orientation:
Provides Leadership and coaching for team.
Completes tasks independently / interdependently.
Consequences of error carry a high risk to the organization.
Focus on internal and external Customer requirements.
Provides Leadership in key interactions with business Customers to define, analyze, and deliver Customer requirements.
Demonstrates advanced understanding of business processes being supported by assigned system(s).
Demonstrated proficient understanding of business processes across multiple business Customers.
Provide Leadership as a communications liaison between the business Customer and the technology development and support groups.
Develop time estimates for project schedules, monitor progress, and provide accurate and timely reports.
Plan and manage project activities within allocated resources.
Manage resolution of problems and escalate as required.
Work across projects to synchronize data analysis efforts and deliverables.
Negotiate and manage team relationships at project level.
Support the organization's project management policy, practice, and methodology.
Employ productivity aids in all aspects of assignments.
Analyze and resolve complex or multiple problems.
Independently research and recommends alternative actions for problem resolution.
Systems Development Engineering:
Provide Leadership to design, create, implement, and support complex databases to meet project and system design requirements.
Implement complex changes to existing databases.
Provide Leadership for installation and configuration of new database engines and upgrades to new product releases.
Implement physical data models at a project, or corporate level.
Create, document, and administer, and document database backup and recovery plans, capacity plans and security plans to meet project requirements.
Testing / Deliverable Quality:
Plan tests for new products and database engine releases to ensure features and functions are acceptable and integrated across systems software and platforms.
Analyze and resolve highly complex problems.
Recommend database and system management tools as required.
Proactively investigate / troubleshoot database, technical and systems problems and direct / assure corrective action.
Work with application teams to recommend process or system enhancements.
Provide general technical support to Services and Development groups.
24X7 duty required for on-call rotation.
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee's Leaders.
High School Diploma, GED or equivalent education required. Must be at least 18 years of age. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
7 or more years (or equivalent knowledge base) work experience in Engineering and / or Information Technology Database environment required.
Demonstrates experience with computer / network systems / hardware and software development methodology / processes obtained through formal training, education and / or work experience.
Experience with design and development of multiple database engines required.
Minimum 2 years experience as a technical or team lead required.
Experience installing, configuring, patching, maintaining SQL Server 2008 R2/2012/2014/2016 Enterprise and Standard editions.
SQL Server HA/DR (High Availability / Disaster Recovery features): Always On, Mirroring, Replication, Log Shipping.
Performance tuning: Strong knowledge of TSQL, Profiler, Extended Events, Server Traces.
Ensure regulatory compliance of SOX, PCI, PII data.
Advanced knowledge of physical database design, capacity planning, security planning, backup and recovery systems, operating systems, data modeling, query language, multiple database engines, performance and testing, and software development concepts and technology.
Advanced knowledge of computer / network systems / hardware and software development methodology and process.
Advanced knowledge of technical / business environments.
Excellent partnering, communication, and negotiation skills, so as to gather and communicate business Customer requirements to technology development and support groups.
Ability to provide leadership within a specific technology area, or across multiple technology areas, to complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement large / multiple development projects.
Ability to coach the technical development of less senior DBA's.
Ability to analyze and resolve multiple, complex problems.
Ability to manage projects using the organization's project management methodology.
Ability to work effectively in a strong Customer service / team oriented environment.
Must be able to comply with Company attendance standards as described in established guidelines.
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.