Sr. Data Center Operator ( BUS Tchl Supp ANL 2 TX )

DEPARTMENT DESCRIPTION

The mission of Information and Educational Technology (IET) is to create and support an information technology environment that enhances the ability of the UC Davis community to teach, do research and provide public service. In support of the University's mission, IET will deliver an infrastructure of technological services appropriate to the requirements of the campus community.

To see IET job postings, please visit https://iet.ucdavis.edu/jobs

THIS POSITION IS NOT A VISA OPPORTUNITY

This is one of seven operators providing operations support and monitoring of the Data Center and campus clients.

JOB SUMMARY

Under the direction of the Operations Lead, provide technical support for all Data Center Services including virtual and physical servers, network configuration, physical colocation, and backups of all these services. Ensure Data Center system operations run efficiently and that services are consistently provided by being the first point of contact for system issues, provide monitoring and when necessary escalation and communication of system outages. Provide limited service desk routing for campus clients outside normal business hours.

FOR FULL CONSIDERATION APPLY BY 3/6/2024

POSITION INFORMATION

Salary Range

$30.15/hr. - $48.84/hr.

No. of Positions

2

Appointment Type

Career

Percentage of Time

100%

Shift Hours

M-F, 8-5pm during training period (approx. 3-6 months). Shift reassignments will occur after training period.

Location

Davis

Union Representation

Yes TX

Benefits Eligible

Yes

Apply by Date

3/22/2024 For Full Consideration Apply By 3/6/2024

PHYSICAL DEMANDS

• Analytical and Problem Solving, Customer Contact, Detailed Work, Multiple Concurrent Tasks, Verbal Communication, Written Communication

• Climbing, Writing, Talk or Hear

• Close Visual Acuity (e.g., viewing a computer screen; using measurement devices)

• Quiet Noise Conditions

• Lift equipment weighing up to 50 lbs.

• Work with equipment mounted in 7ft racks; climb ladders to access overhead racks; work with a computer keyboard to enter and retrieve information, and read CRT and LCD screens for extended periods of time.

• Computer and Peripheral Equipment, Telephone

• Ladders

WORK ENVIRONMENT

• Work occasional overtime due to the mission-critical services provided by this department and in response to system problems.

• Typically work outside of normal M-F, 8-5 working hours. Adjust to shift re-assignments due to operational needs.

• Vacation is restricted during peak work periods.

• Travel between campus and off-campus locations may be required.

• Adhere to workplace safety practices, read information communicated about workplace safety, complete required safety training on time, and report any workplace safety issues promptly to their supervisor or the designated safety coordinator

• The Smoke and Tobacco Free Environment policy is intended to provide a healthier, safer, and more productive work and learning environment for the entire UC community. The University of California prohibits smoking and tobacco use at all University owned or leased properties, or facilities operated by UC staff or faculty. Smoking and tobacco use are strictly prohibited in indoor and outdoor spaces, parking lots, residential space, and University vehicles. https://ucdavispolicy.ellucid.com/documents/view/271

QUALIFICATIONS

Required:

• Experience with Linux and Windows system administration including, but not limited to, installation, configuration, and patching of operating system as well as applications.

• Experience having tasks assigned via a queue in a ticket management system.

• Experience working in a structured environment managed under change control.

• Experience using a service availability monitoring tool.

• Experience racking and installing computers and network equipment.

• Understanding of Data Center infrastructure such as requesting, issuing, and installing TLS certificates, basic commands on F5 load balancers, managing backups using enterprise backup system, DNS management using tools such as Infoblox, dig, and dnsviz.

Preferred:

• Experience using ServiceNow as ITSM tool.

• Experience writing Linux shell scripts and using one of the standard editors.

• Experience using a variety of computer networking concepts, topologies, protocols, hardware, and monitoring tools, to support a local area network and the interface to the campus' wide area network.

• Experience performing physical cabling including building network cables and punching down patch panels and configuring L2 switches.

• Experience working in a 24×7 environment when scheduling of tasks and ongoing issues need to be handed over to next shift.

• Experience using organizational skills to effectively coordinate several simultaneous activities in a dynamic mission-critical environment with frequent changes in work priority, strict deadlines and complex scheduling requirements.

• Skills to work in either the PHP or Python development languages.

SPECIAL REQUIREMENTS

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.