Provide direct high quality onsite specialized analysis, consultative support and problem resolution. Ensure a high level of support by meeting or exceeding customer expectations. Build confidence with customers by educating users on tools, systems, and other products and technologies. Interact with a variety of different support organizations. Provide direct input to project plans, schedules and methodology in the operation and maintenance of support tools.
5+ years of professional data analysis experience
2+ years of Systems Engineering experience
College degree or equivalent experience required
Candidate must hold an active TS/SCI security clearance
Software installation procedures and troubleshooting.
Knowledge of virtual server environments and thin clients a plus
All-source data analysis skills
Knowledge of system recovery procedures.
Strong problem-solving skills.
Good oral and written communication skills.
Diagnose and solve problems using proprietary and commercially available tools.
Establish and adhere to service level response and resolution times.
Effectively communicate to management, team members, and various customer groups.
May include mentoring work performed by other technical staff and helping to lead projects.
Demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.
Installation of applications and support on multiple operating systems
Recommend modifications that insure continuous improvement of the mission's tools and resources.
Demonstrate a propensity to take ownership of critical technical issues to develop processes or applications to enhance the group's ability to achieve its goals.
Other duties as assigned.
At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or email@example.com.