Sr Customer Success Manager

Position Summary

The Sr Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships the Sr Customer Success Manager will understand the business needs of the client in order to assist with driving the CDK solution value. They will strive to maximize adoption and utilization of CDK products, driving client engagement.

Position Responsibilities & Essential functions

• Assists clients with defining their strategy around CDK solutions

• Maintains established relationships with dealership management and have a reputation for being a trusted expert on CDK products

• Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities

• Prepares client specific reports and presentations for the purposes of educating and driving growth in the client's organization

• Identifies trends and help solution for identified gaps using analytics

• Key business partner with Sales that helps define opportunities to grow our business with the client

• Mentors CSAs on best practices to engage and solution for client needs

• Ability to successfully identify and implement strategies for retaining "at risk" clients

• Identifies opportunities and create a plan for addressing training needs for dealership staff

• Mentors and trains junior staff on risk mitigation strategies, client recommendations and best practices

Qualifications & Job Requirements

• Minimum 5 years of client services, marketing or sales experience

• Ability to work and influence across all levels of the dealership

• Knowledge of CDK applications

• In-depth knowledge of front end dealership operations or in training dealer staff on software applications and process

• B2B or outside sales or account management in a similar industry

• BA/BS preferred

• High sense of urgency

• Ability to travel to client site

• Proficient in using SalesForce

Preferred Qualifications

• 5+ years of retail automotive experience preferred

Compensation: $80,000 - $100,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.