ACI Worldwide Dallas , TX 75201
Posted 4 weeks ago
SR CUSTOMER SUCCESS MANAGER: Exempt
Job Summary:
The Sr Customer Success Manager (CSM) is a role with direct accountability for driving success into
long-term relationships of the Installed P&L, along with ensuring very high retention rates and customer
loyalty scores. The Sr CSM has direct responsibility for identifying revenue protection and expansion
opportunities and providing ongoing account management for a territory of existing customers. This
responsibility includes multi-year account planning and relationship management of major accounts,
orchestration of executive-level relationship management with customers and ACI senior/executive
leadership, and account get-to-green planning. The Sr CSM has an indirect responsibility to expand revenue
from cross-selling and up-selling through a lead generation process leveraging insights from the account
monitoring.
Job Responsibilities:
these account plans are robust and tested. Systematically identify and measure growth and
expansion opportunities.
through cross-sell and up-sell opportunities. Communicating proactively with differing
organizations, surfacing opportunities and/or issues.
lifecycle to deliver optimal results for both the customers and ACI.
customer satisfaction.
Perform other duties as assigned.
Understand and adhere to all corporate policies, including but not limited to the ACI Code of
Business Conduct and Ethics.
Knowledge, Skills, and Experience required for the job:
complex strategic clients.
Strong business and negotiation skills.
Proven experience with account planning and review process, including customer experience and
relationship management.
software license agreements, account planning and management process, and payments as
applicable to banking, commercial, and/or financial intermediaries.
consumer finance, insurance, healthcare, higher education, and/or government.
Preferred Knowledge, Skills, and Experience needed for the job:
Work Environment:
Eastern or Central time zones preferred - remote, home-based office setup
Standard work environment
Majority of time spent on PC (Phys. Req.)
Travel as necessary
Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our website at www.aciworldwide.com. JOB ID (Requisition #13444)
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
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ACI Worldwide