Sr. Customer Service Representative

Apex Systems, Inc. Duluth , MN 55801

Posted 2 months ago

Description If you are interested, please email your resume over to Molly Pyne directly: Sr. Customer Service Rep Description:

Specific Duties: 1. The Senior Customer Service Representative is responsible for answering incoming calls from consumers with questions about Health Savings Accounts, website navigation and other internal procedures 2. Ability to multi task - taking inbound calls from consumers and researching issues over the phone. 3.

Consistently meeting established productivity, schedule adherence, and quality standards 4. Quick learner that is able to apply what was learned in training quickly to the live call environment. 5. Good communication and listening skills.

Must have qualifications/experience: 1. An education level of at least a high school diploma or GED OR 10 years of equivalent working experience. 2. Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications 3. 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties . 4.Authorization to work in the United States 5.Prior stable work experience 6.

Ability to remain focused and productive each day though tasks may be repetitive 7. Willing to work and contribute in a team environment. Physical Requirements and Work Environment:

Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers Shift Start/End Time: Available to work 40 hours per week anytime within the operating hours of the site 7:00am

  • 9:00pm Monday

  • Friday as well as Weekends 8:00-4:30 - (CST) Overtime required. EEO Employer Apex is an Equal Employment Opportunity/Affirmative Action Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or . VEVRAA Federal Contractor We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

    We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

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Sr. Customer Service Representative

Apex Systems, Inc.