Sr. Customer Insights Manager, Tracking, Amazon Devices & Services

DESCRIPTION

The Amazon Devices research team seeks a strategic and passionate Sr. Consumer Insights Manager to manage our global brand tracking and longitudinal customer research programs. This role will uncover customer needs and translate them into actionable insights our internal partners can use to improve our existing brands, products and product roadmap. Our product and marketing partners are eager to hear the insights our team produces.

As an ideal candidate, you have a deep understanding of traditional market research methods and best practices and a deep interest in longitudinal, tracking and brand research. You know when it's important to be pragmatic in managing international research programs as well as designing and executing market research and additional analyses when creativity is needed. You're focused on pursuing continuous improvement as a means to raise the bar on research practices and build and grow scalable programs and process. You are a passionate researcher with uncanny observational and analytical skills, an impressive ability to collaborate with international teams, and a relentless determination to do what is right for Amazon's customers. You work with minimal direction and move quickly while delivering high-quality outputs. You will work on overlapping projects and initiatives, so skill in project management is essential.

Key job responsibilities

• Lead the global brand tracking research program for Amazon Devices.

• Partner with internal partners globally to identify category and brand health shifts and identify the right research opportunities to dive deeper into the insights.

• Own all aspects of brand tracking including regularly consulting with partners on how to use research effectively to drive business impact.

• Build scalable and nimble market research solutions, tools, and processes to help democratize and socialize tracking insights.

• Connect the "what," with the "so what," and "now what" using your own research and other data sources.

• Communicate complex insights and data clearly and persuasively across different audiences and varying levels of the organization.

• Drive impact to the business and customer experience, as measured by adoption of research findings.

A day in the life

Our team moves fast and iterates often, and you will be moving quickly with them - but you'll also have time to zoom out and ask the big questions. You'll partner with Marketers and Brand Strategists to provide a holistic and comprehensive look at our brands, competitors and categories we participate in. We're doers and builders and you'll need to switch between thinking strategically and acting tactically (e.g., thinking through how to get the right data for a novel problem in the morning and writing a quarterly brand health update in the afternoon). As a trusted partner, you'll be expected to help identify the right solution, even if it's not research.

About the team

We execute research to inform future products and services, measure brand health and dive deep to improve the customer experience of our released devices and services. We're also builders, which means we're always looking for ways to make research scalable and efficient. Our team includes designers, researchers, and technologists that can envision, create, and execute ideas from start to end. We strongly believe in a collaborative and empathetic team culture and encourage cross-team partnership and bonding to drive innovation and maintain a safe community.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

BASIC QUALIFICATIONS

• A minimum of 7 years conducting quantitative international tracking research end to end (designing, executing, analyzing, drafting actionable recommendations, and presenting up to senior leadership)

• Experience managing primary quantitative market research

• Experience scoping and running statistical modeling and analyses

• Experience using Excel, Word, and statistical tools like SPSS/SAS/R/Q

• Bachelor's degree or advanced degree in business, mathematics, or the sciences

PREFERRED QUALIFICATIONS

Experience in consumer electronics industry

• US and international work experience

• Master's degree or higher

• Exceptional written and oral communication abilities

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,800/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.