Zimmer Biomet is a medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. We are offering a unique opportunity for people to join ZimVie, a new, independent publicly traded company we are creating through the planned spin-off of our Spine, Dental and Bone Healing businesses in 2022. Unlike most new companies, this one has established product brands, customers and over $1B in annual revenue. We have a seasoned leadership team focused on building out an exciting future for ZimVie - we hope you'll consider being a part of it!
Responsible and accountable for the collection of past due invoices and monitoring of assigned customer accounts to maintain past due and credit risk at a minimum. Working closely with Customer Service and Sales Organization, provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders. Focus activities on being customer-minded, while achieving corporate DSO goals and minimizing bad debt exposure.
Principal Duties and Responsibilities
Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts.
Initiate daily contact with customers by phone or e-mail to collect past due amounts.
Research and resolve queries, disputes, complaints and short payments in a timely manner.
Respond timely to all e-mails and inquiries from internal and external customers.
Closely collaborate on a daily basis with Customer Service and Sales Organization.
Build good rapport and working relationships with key customers.
Maintain well-documented customer files and track collection efforts in collection tool.
Identify and escalate credit risks and uncollectable accounts to management.
Timely escalate issues and concerns that cannot be resolved to management.
Analyze accounts daily before releasing orders on hold.
Monitor credit limits and terms for customer accounts. Suggest adjusted credit limits if appropriate.
Complete administrative tasks as assigned by management.
Complete ad-hoc requests and reports.
Work towards set goals and meet metrics (number of calls, amounts collected, bad debt etc).
Provide cross-team and back-up support.
Ensure adherence to Finance and Compliance policies.
Support Management with various projects, identification, development and implementation of continuous process and service improvement initiatives.
This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.
Expected Areas of Competence
Excellent Customer Service skills
Excellent Communication skills (oral and written)
Excellent interpersonal and rapport-building skills, strong team-player
Positive attitude, proactive and flexible.
Good organization skills and problem solving skills.
Good analytical skills
Ability to follow instructions and procedures and work towards set goals
Ability to work under pressure and deal with competing priorities
Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) required