Sr. Customer Account Specialist

Meggitt PLC Milwaukie , OR 97222

Posted 2 weeks ago

Innovation is at the heart of everything we do at Meggitt, a worldwide leader in aerospace, defense and selected energy markets. We believe in our vision of 'Enabling the Extraordinary: To Fly, To Power, To Live". These core values - teamwork, integrity and excellence - are what have allowed us to become the company we are today. With facilities and over 9,000 employees worldwide, Meggitt draws on over 160 years of expertise to enhance the lives of people across the globe.

Our Airframe Systems division brings together an extensive range of skills and abilities to support some of the world's leading commercial, business and military aircraft manufacturers.

Across its five product groups, Airframe Systems produces a host of world leading technology. Our Braking Systems product group supplies both military and commercial aircrafts.

We seal essential spaces, such as landing gear, wings, engines, nacelles, windows and doors, and produce intelligent air data systems and sensors that measure altitude, angle or acceleration. These sensors can be used on planes, train control systems or even missile control systems.

Whether it's developing new radome solutions, fuel delivery systems or high-altitude life support systems, Airframe Systems embodies the innovation at the heart of Meggitt.

Job Designation

The Senior Customer Account Specialist works to resolve complex customer issues with customer accounts of significant value to the company. Partners with other internal departments to ensure all aspects of customer account administration in both development and production phases are implemented.

Job Core Responsibilities

  • Resolves complex customer issues and maintains customer accounts of significant value to the company

  • Partners with other internal departments to ensure all aspects of complex customer account administration, in both development and production phases are implemented

  • Ensures compliance with company procedures and contributes to the generation of new policies and/or the amendment of existing policies

  • Utilizes appropriate internal data base management tools to organize customer information

  • Acts as a trainer and mentor for other department members with respect to the administration of customer accounts

  • Develops and manages improvement plans in response to customer surveys and current trends

  • Other responsibilities as assigned

  • Consistent exercise of independent judgment and discretion in matters of significance

  • Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary

Job Specifications

Education: Bachelor degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations

Years' Experience: 5 - 7 years of customer service experience; aerospace or manufacturing background preferred

Skills:

  • Capable of providing expertise in resolving complex customer issues, interpreting customer order requirements and translating to company capabilities

  • Strong attention to detail, highly organized and ability to multitask

  • Able to problem solve issues of a more complex nature, using special knowledge to analyze information and standard practices to make judgments

  • Excellent verbal and written communication skills; excellent interpersonal skills to drive tasks to completion

  • Proficient with Microsoft Office; SAP or other MRP system knowledge a plus

Meggitt is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-855-474-7665 or HRISon@meggitt.com.

If this position is located in the United States, this job will require use of information which is subject to the International Traffic in Arms Regulations (ITAR). As such, all applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Public Storage

Posted 1 week ago

VIEW JOBS 10/13/2020 12:00:00 AM 2021-01-11T00:00 Job Description Company Description Public Storage is committed to providing a safe environment to the public, our customers, and our family of employees! We are Public Storage, the self-storage industry leader established in 1972. And with over 2,500 locations across 38 states, we're still growing! We continue to shape the way the industry operates by offering innovative new ways for customers to secure storage space. With online rentals and additional contactless options, there's never been a more exciting time to join our team. And, we've transitioned to a socially-distant business model, so you don't need to worry about training as part of a group or working in a crowded space. You will learn about our safety guidelines and many in-store precautions designed to keep you and our customers safe, because your health and well-being matters to us and we don't take it lightly! Job Description As a Property Manager, you provide superior customer service and a positive experience to all customers, but not in the early morning or late at night. You enjoy providing solutions to customers and selling products and services. You do not mind splitting your time between the office and outdoors to ensure the grounds and buildings are at a quality you can be proud of. If this is you, you have found your fit; our full-time Property Manager position is perfect for you and we will train you to succeed! * Work independently at multiple locations within your District; spend time both inside and outside our property offices. * Make sure your customer service skills translate into a positive move-in experience; get customer reviews that will make you proud! * Recommend storage solutions and assist customers with their storage needs. * Perform cleaning and maintenance, such as keeping surfaces and high-touch areas clean; sweeping, mopping, picking up trash and wiping windows. * Make customer calls to answer questions about their account and collect payments. * Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent. * Manage, audit, balance cash drawer; prepare and make daily deposits. * Take pride in the appearance of your property; maintain a clean and debris-free location. * Sell packing and moving supplies. * Exceed company goals and expectations at your assigned properties and get rewarded for it! Job Benefits * Full-time work schedule - 40 hours a week - 9:30 am to 6:00 pm * Benefits - medical, dental, vision, 401(k), Paid Time Off, Sick Time * Best-in-class training - learn a variety of skills and build your resume * Career progression opportunities * Hourly rate of $13.25 * On-site company housing at many locations * Safe, socially-distant work environment Qualifications * Successful candidates come from a variety of customer-centered environments including retail, restaurant, fast food or other service based companies Additional Information * All your information will be kept confidential according to EEO guidelines. * REFD0107 Videos To Watch * Privacy Policy Req ID:743999721696425 Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you! Public Storage Milwaukie OR

Sr. Customer Account Specialist

Meggitt PLC