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Sr. CST - Lead - Westfield, MA

Expired Job

Honeywell Acton , MA 01720

Posted 4 months ago

Sr. CST - Lead - Westfield, MA

Join a team recognized for leadership, innovation and diversity

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.

Be part of a team that is solving complex technical problems for the customer

Learn to apply highest standards of customer support

Build business acumen while learning to address customer's technical needs
90 Investigate and resolve technical issues 10 Build relationships with customers


  • High School Diploma, or equivalent. Some experience in the field.


  • Bachelor degree in Management, Computer Science or a technology related discipline

  • Experience in the industry is preferred

  • Excellent interpersonal and verbal & written communication skills

  • Strong continuous improvement mindset, strong leadership impact

  • Experience with and SharePoint

  • Demonstrated experience with Knowledge Management & Call Center Management

  • Good administration skills

NonexemptDiscover Honeywell IntelligratedINCLUDES

  • 1st Shift


  • Job ID: HRD41978

  • Category: Customer/Product Support

  • Location: 75 Discovery Way, Acton, MA 01720 USA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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Sr. CST - Lead - Westfield, MA

Expired Job