Receives and/or places telephone calls which are basic and routine to handle any/all aspects of Residential customer accounts, including solicitation, inquiries, and problem resolution.
Cultivates and maintains on-going customer relationships.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required.
Acts as customer contact regarding pricing and scheduling.
Handles customer calls/correspondence for service, scheduling, and billing inquiries.
Communicates with branch personnel to resolve service and scheduling issues.
Initiates outbound customer service calls for various campaigns.
Handles tech line support.
High school diploma or GED
1-2 years clerical or customer service experience preferred
Ability to use a personal computer or CRT
Basic knowledge of Microsoft Word, Excel, and Windows preferred
Ability to type 25 wpm preferred
Good verbal, written, and interpersonal communication skills
Ability to work in a stressful, fast-paced environment
Good problem-solving skills
Ability to work flexible schedule, including weekends and holidays
Must be dependable and consistently punctual for all scheduled shifts.
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones and etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
Incumbent will be subject to: