Sr. CRM Solution Development -All Regions

Avanade Inc. Los Angeles , CA 90001

Posted 2 months ago

Sr Dynamics CRM Solution Development

Avanade is the leading digital innovator for Microsoft's Dynamics 365/CRM applications with extensive implementation expertise, industry offerings, and user experience capabilities. Across the globe and in multiple industries, Avanade helps enterprises create superior customer experiences, deepen customer relationships and maximize business agility.

Dynamics 365 CRM Developers are involved at various stages throughout the project lifecycle. Developers provide technical guidance on large and complex projects to the functional team, development team, and clients. The Solution Developers job is to understand not only the technical environment, but also the functional requirements of the project. They customize, integrate and extend the Microsoft Dynamics 365 software package to meet the needs of our clients.

About the role

The CRM Solution Development team at Avanade develops customer relationship management

solutions, especially using Microsoft Dynamics CRM. These systems are crucial in helping clients

track customer engagement, sales, service, marketing and retention.

A CRM Solution Developer is involved at various stages throughout the project lifecycle. The Solution Developer will provide technical guidance on large and complex projects to the functional team, development team, and clients. The CRM Solution Developers job is to understand not only the technical environment, but also the functional requirements of the project. They typically work as the Technical Architect to customize and extend the Microsoft Dynamics CRM software package to meet the needs of our clients. Other responsibilities would entail being a Career Manager and mentor to other developers within the organization.

Day-to-day, you will,

  • Lead the Technical implementation team

  • Review your teams work, directing efforts to define technical, operational and user requirements

  • Provide thought direction during all stages of delivery

  • Drive development of technical specifications based on functional specifications

  • Drive and develop components of the customer solution

  • Oversee timely and effective resolution of customer issues

  • Participate in sales activities as required (30%)

  • Help govern and translate customer needs into an Avanade solution and approach

  • Contribute to proposal development

  • Contribute to scope, approach, and estimating input to the proposal team

Qualifications

About you

You are likely a great leader with deep CRM experience. You understand the nuts and bolts of

CRM systems and, more importantly, you know how to connect with clients and lead a team to its goals. You are organized, energetic and as comfortable in front of a board room as before a white board with your development team.

Your technical skillset likely includes:

  • Understanding of industry-standard business practices supported by CRM

  • Development experience with Dynamics CRM

  • Experience with Software-as-a-Service environments

  • Basic understanding of relational databases.

  • Experience using web development tools and technologies such as:

  • ASP.Net, C#, .NET, SQL Server or similar products

  • Understanding of software development methodologies (Waterfall and/or Agile)

  • A proven understanding of object oriented concepts and design.

Your business skillset likely includes:

  • Excellent client management skills

  • Experience driving large complex technology projects

  • Experience managing global CRM teams and working with offshore teams

  • Excellence in communicating and presenting complex information to technical and nontechnical stakeholders

  • Self-starter and able to work autonomously with minimal supervision.

You likely have at least five to seven years of CRM experience and a Bachelors degree in a field such as information technology, business technology or engineering. You have a strong technical background on MS technologies/trends and will have the ability to travel up to 80% of the time to customer locations

About Avanade:

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 27,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at

Avanade Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, sexual identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

Requisition ID - 56433

Avanade is the leading provider of innovative digital and cloud-enabling services, business solutions and design-led experiences, delivered through the power of people and the Microsoft ecosystem. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation and has 30,000 professionals in 24 countries. Visit us at

Category: CRM

Avanade Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

The EEO is the Law poster is available here:

and here:

The Pay Transparency Policy is available here:

Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at or call and let us know the nature of your request and your contact information.

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Sr. CRM Solution Development -All Regions

Avanade Inc.