Posting Job Description
This position leads development and analysis of new Credit Services strategies, partnering with Credit Services subject matter experts, as well as operations partners to create new approaches and improve risk mitigation performance. The successful candidate will be responsible for generating the quantitative analysis necessary for data-driven business recommendations.
MAJOR DUTIES AND RESPONSIBILITIES
Create conceptual frameworks enabling the analysis of varied business problems
Gather business requirements. This individual will need to be able to quickly assimilate and organze large amounts of new information and produce professional products (using Microsfot Office tools)
Develop/select methodologies to derive answers to business problems.
Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy.
Use statistical techniques to build various predictive/explanatory models for such initiatives as: acquisition/risk management, customer retention, timeline events, and customer segmentation
Analyze data to provide meaningful insights. This individual must have strong data manipulation and interpretation skills, and be able to quantitatively assess business problems.
Create and maintain dashboards to periodically report on key risks and performance metrics
Professional present and articulate the business value of complicated analysis to a diverse group of stakeholders
Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand.
Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing.
Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.
Provide leadership as a mentor to team analysts and cross-functional resources.
Perform other duties as may be requested by manager
Skills / Abilities and Knowledge
Advance skills in Excel, PowerPoint and Access
Excellent quantitative analysis skills
Detail oriented, self-motivated, proactive and results driven
Knowledge of ICOMS Billing System
Customer behavior modeling and scoring, especially in payment services or collections
Data visualization such as Micro Strategy and/or Tableau
Knowledge of basic ETL concepts and systems (SSIS, Informatica)
Ability to create conceptual frameworks enabling the analysis of varied business problems
Excellent communication skills, both written and verbal
Ability to plan, prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc)
Ability to research and analyze data as well as understand and document results, including the use of trend analysis
Knowledge of database or data analysis skills in the Telecommunications or related industry
Rapid data discovery and prototyping skills
Identify possible exceptions based on key risk factors
Ability to adapt to change
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of cable television products and services
Knowledge of general accounting and billing procedures
Related Work Experience
Time Warner Cable