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Sr. Credit Administrator

Expired Job

Bausch & Lomb Bridgewater , NJ 08807

Posted 3 months ago

Responsibilities

  • Function as a senior liaison to Credit Returns Analysts ensuring successful and effective completion of returns

  • Monitors and assists with recall activities, crediting and reporting

  • Responsible for assessing credit request and producing a recommendation base on policy and pricing factors

  • Collaborates with Manager and Team Lead on reporting for upper management

  • Assist with weekly reporting queries

  • Process Return Credits: Receive EDI data and determine whether to process or deny credit based on a number of variable criteria. Utilize return data from both the company and the third party systems Inmar.

  • Deduction Tracking / Control: Monitor and minimize return deductions. Maintain deduction level and processing objectives as determined by management. Create and maintain reports to track progress of return deduction resolution and proactively address systems issues which may impact the timely processing of returns.

  • Evaluate and analyze data to ensure that, pricing is correct and that returns are being processed based on the company's policy.

  • Research and detect any disputes and/or discrepancies with credits issued for returns.

  • Follow up with customer request and concerns regarding credits for returns.

  • Work closely with the Accounts Receivable wholesale team to ensure that all credits are processed in a timely manner.

  • Monitor returns deductions using the AR aging.

  • Identify and proactively resolve claims regarding credit issued.

  • Effectively communicates issues and seek assistance from internal constituencies to proactively address customer facing issues and resolve disputes.

  • This position interacts cross functionally with other departments including warehouse operations, accounts receivable, accounts payable, account services, rebate administration, and contracts and pricing.

  • Periodic and Ad Hoc Reporting: Create, analyze and provide reporting to management based on transactional data from various systems.

Qualifications

  • High school degree with college degree preferred

  • Minimum of 2 years of experience in returns

  • Prior Pharmaceutical customer service and AR experience a plus.

  • Strong collections, issue resolution, deduction management, and financial statement analysis and negotiation skills.

  • Three years of experience in a heavy collection environment. At least two years of experience should be with a manufacturer of consumer goods or other industry whose customer base included major retail or chain stores or wholesale pharmaceutical distributors.

  • Prior Pharmaceutical customer service and AR experience a plus.

  • Strong collections, issue resolution, deduction management, and financial statement analysis and negotiation skills.

  • Advanced computer skills including Microsoft Excel and Microsoft Office applications.

  • Strong excel and analysis/reporting skills.

  • Able to work in a fast-paced environment

  • Excellent interpersonal and communication skills.

  • Prior experience with 3rd party processors

  • Familiar with SOX guidelines and procedures

  • Advanced computer skills including Microsoft Excel and Microsoft Office applications.

Specialized Knowledge and

Skills:
Outstanding interpersonal skills and the ability to deal with tact and diplomacy

Ability to develop strong relationships with contacts at customer accounts

Ability to work with and effectively communicate with all levels of ManagementProficient and accurate in keying numbers and letters

Strong analytical/multi-tasking skills

Must possess ability to work independently with minimal supervision


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Sr. Credit Administrator

Expired Job

Bausch & Lomb