Sr. Continuous Improvement Program Manager, AE

Join a team that is changing millions of lives.

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?

About this opportunity

We are looking for a Sr. CI Program Manager, evolving our Continuous Improvement efforts across the region and focusing on external and internal improvements for our customers and creating problem-solving community. This position will be responsible for leading customer experience improvement projects, coaching problem-solving tools and supporting improvements in our commercial business units in AE (Americas and Europe) as a critical element of our feedback to action processes. With customers moving to the center of everything we do, this position will influence how we improve services internally for our customers in Americas and Europe (AE) with special focus of improving the multiple billing experiences over time. Providing expertise, technical assistance, consultation, coaching and training to local leadership and front-line staff in application of CI as a business strategy to solve organizational problems. Additionally, this position will use design thinking / Customer journey mapping to improve services we provide for our customers.

This means, this expert will be conducting workshops, implementing lean concepts such as visual management, leader standard work, A3 thinking and daily stand-ups as well as LSS, design thinking and customer journey mapping. The position will be based in Raleigh. This position will report into the Director, CI AE based in Raleigh.

In this role, you will…

• The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.

• Leads and effectively manages high level, cross-functional teams through improvement events using a knowledge transfer model.

• Ensures improvement implementations run smoothly and that gains are sustained through Lean management system, coaching, continual application of design thinking and VOC.

• Serves as general subject matter expert for projects & project teams. Supports, guides, and coaches the process owners in process improvements. Specifically drive projects to improve billing experiences for our customers by improving processes internally and externally.

• Ensures existing processes maintain a high level of performance while continuously reviewing and refine those processes to make additional improvements.

• Ensures the effective fulfillment of objectives and deadlines assigned.

• Documents and communicates progress. Insights and results from the initiative to all relevant stakeholders

• Participates in proactive team efforts to achieve and measure departmental and company goals. Takes ownership for all activities within the improvement initiative

• Performs other duties as assigned.

In this role, you'll need …

REQUIREMENTS/QUALIFICATIONS

ACADEMIC BACKGROUND

• Bachelors in Business Administration, Engineering, or related field. Master's degree or other advanced degree preferred.

REQUIRED EXPERIENCE

• 6+ years of relevant continuous improvement or process improvement experience ideally in a mix of manufacturing and transactional role. Preferred experiences in finance, IT and customer facing improvements.

• Experience in Lean projects and Lean deployment using Lean principles.

• Experience managing operational teams strongly preferred.

• Certification in Lean Six Sigma, Kaizen facilitation or Design thinking preferred

SKILLS /COMPETENCIES

• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication.

• Capable of identifying key deliverables and milestones; to plan, organize, prioritize, work independently and meet deadlines.

• Knowledge of Lean, Six Sigma and Design thinking techniques.

• Knowledge of Microsoft 360 Suite. Ability to create Power-BI report a plus. Ability to use RPA tools a plus.

• Demonstrate Align Technology values - Accountability, Customer, Agility.

• Ability to process & interpret data. Applying intermediate statistical concepts and translate analysis into recommendations.

• Ability to comprehensively map a complex internal process or a customer journey involving stakeholders into the process.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

WORK ENVIRONMENT DEMANDS

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Travel requirements: Occasional (<25%) travel across region required to meet with customers or process stakeholders or to conduct workshops across the region.

• Work Environment: The noise level and temperature in the work environment is usually moderate.

• Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear.

Sound like a good fit?

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

About Align

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.