Sr. Content Designer

Paypal San Jose , CA 95111

Posted 2 months ago

Who we are

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

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Job Description Summary:

You're the ideal candidate if you're an excellent writer who is also a design thinker and customer champion. You love using words to tell stories, to solve problems, and to make the world a better place. You're just as happy brainstorming big-picture strategy as you are crafting compelling headlines and helpful error messages. You're excited to work in a fast-paced, high-tech environment that requires independent self-direction as well as collaboration and open communication.

Job Description:

What you'll do at PayPal:

  • Plan and write content for web and mobile experiences (across all touch points including navigation and user interface copy, emails, in-app notifications, chatbots, and help).

  • Transform global product requirements into a strategy for how you will use content to meet business goals and solve real customer problems.

  • Present your work and articulate your approach to teammates, product owners, and other stakeholders.

  • Collaborate with Design on page layout, interactions, and visual tone.

  • Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.

  • Use data and research to evaluate your content's impact, and push for continuous improvement that shows real results.

  • Maintain and evolve PayPal's content standards, including voice and tone.

  • Learn a lot, make an impact, have fun.

The skills you need:

  • Candidates with 4 to 8+ years professional writing experience for web or mobile content are welcome to apply - we're hiring at all levels.

  • Excellent, highly creative writing and critical-thinking skills.

  • Experience working with content standards, such as style and voice and tone guidelines.

  • At ease managing multiple projects, setting stakeholder expectations, working individually and collaborating across teams.

  • Experience in financial services, payments, B2B or B2C e-commerce is preferred.

  • Bachelor's Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field.



Travel Percent:


Primary Location:

San Jose, California, United States of America

Additional Locations:


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

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Sr. Content Designer