Acts as a key resource for the Federal Employee Program staff on survey design/administration and qualitative research issues. Leads an array of consumer research efforts, providing a business-focused perspective to their analysis and interpretation.
Responsible for analyzing data for ad hoc requests using state-of-the-art statistical techniques. In addition, the incumbent will supervise and participate in studies conducted by outside research vendors which at times require the development of Request for Proposals, coordinating the review and selection of research contractors, and functioning as the project lead.
Responsibilities include but are not limited to:
Design, lead and analyze customer service and product development surveys ensuring the end products fulfill business needs.
Design, lead and analyze qualitative research studies to ensure the method and finding provide useful information.
Summarize survey and qualitative research results in a variety of forms including reports, spreadsheets and charts. Ensure information is timely and useful in application.
Research, synthesize data, extract key insights and develop presentations to facilitate decision-making. Present findings to internal staff and participate in discussions of the conclusions as well as future direction of drill-down analyses.
Lead internal and external funded research projects and provide samples, data sets, and analysis as required.
Build and maintain strategic FEP partner relationships utilized to support FEP products and services. Ensures alignment among staff, issue and dispute resolution. Actively coordinates and tracks procurement and contract compliance of all vendors related to business development and administration, budget management, invoicing procedures, completion of required matrices, and report generation as appropriate.
Required Basic Qualifications:
Bachelor's Degree in business, statistics or related discipline or equivalent work experience
Minimum of five years of experience in a research/statistical/analytical role within a related environment
Minimum 2 years of experience leading projects
Preferred Basic Qualifications:
Minimum of 5 years of experience working in a market research firm/consulting environment
Background in business analysis and qualitative research methods
Demonstrated knowledge of the health insurance industry, survey research design and applied sampling techniques
Ability to summarize research findings and present in a meaningful manner to internal staff
Excellent interpersonal, oral and business writing communication skills
Demonstrated competence with quantitative analysis
Ability to work independently and as part of a team
Ability to manage multiple projects concurrently and to foster good working relationships with business staff
Equal Opportunity Employer
Blue Cross Blue Shield Association is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, disability, veteran status, genetic information or any other legally protected characteristics
Blue Cross And Blue Shield Association