Sr. Consultant, Employee Relations

Lincoln Financial Group Radnor , PA 19087

Posted 6 months ago

Alternate Locations: Atlanta, GA (Georgia); Boston, MA (Massachusetts); Charlotte, NC (North Carolina); Concord, NH (New Hampshire); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Philadelphia, PA (Pennsylvania); Radnor, PA (Pennsylvania)

Relocation assistance is not available for this opportunity.

Requisition #59647

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas Life Insurance, Annuities, Retirement Plan Services and Group Protection focus on supporting, preserving and enhancing over 17 million customer's lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees' futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

The Role

The Sr. Consultant, Employee Relations is responsible for mitigating risk by conducting and participating in objective and thorough internal investigations of complaints of perceived unfair treatment, harassment and/or discrimination. This position also manages the reasonable accommodation and corrective action processes for assigned client groups, using judgment to determine the proper course of action regarding any reported performance or conduct issues.


  • Partners and leads internal investigations regarding reports of perceived unfair treatment, harassment and/or discrimination. A rigorous process is used that includes, but is not limited to, complainant and witness interviews, review of company policies and practices, and generating interview and investigation summaries.

  • Collaborates with Business Unit HR Business Partners and Employment Law on employee relations investigations, and with other COE's as needed.

  • Maintains recordkeeping of all employee relations matters in the ER case management system. Monitors and analyzes employee relations data for client groups to address identified themes.

  • Under the direction of counsel, researches, investigates, and responds to administrative charges received from external governmental agencies.

  • Manages the reasonable accommodation and corrective action processes; mitigates litigation risk by ensuring consistent application of the company's employment policies and practices.

  • Coaches managers on how to effectively identify, navigate, and resolve employee relations and performance management issues.

  • Ensures self and managers are accountable for documentation and follow-through on employee relations issues.

  • Researches practices, interprets policies and recommends procedures to ensure compliance with all applicable federal, state, and local laws (e.g., FLSA, FMLA, ADAAA, etc.).

  • Ensures the effective implementation, integration, and execution of Employee Relations, EEO, and Situational Assessment strategic and tactical plan initiatives.

  • Enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

  • Identifies and directs the implementation of process improvements that significantly improve quality across the team, department and/or business unit for his/her assigned area(s) of responsibility.

  • Provides subject matter expertise to team members and applicable internal/external stakeholders on complex assignments/projects for his/her assigned area(s) of responsibility.

  • Engages in frequent contact with client group population to identify potential issues and recommended follow-up to prevent employee relations problems from occurring.

  • Proactively identifies opportunities to formally and informally educate managers on employee relations trends, policy, and law.


  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)


  • 5 7+ Years of employee relations experience or related Human Resources Field. (Required)

  • Confident, comfortable communicator with strong written and verbal communication skills.

  • Ability to influence others.

  • Strong organizational skills.

  • Exhibits strong emotional intelligence.

  • Skilled in database management and record keeping.

  • Is comfortable speaking with all levels of management.

  • Comfortable with confrontation and difficult conversations.

  • Treats sensitive and/or confidential information appropriately.

  • Strong interpersonal communication and customer service orientation.

  • Strong knowledge of Human Resources policies, processes, and employment law.

  • Exhibits high levels of integrity, ethical behavior, and professional maturity.

  • Ability to reach agreements and consensus despite differing opinions and priorities.

  • Keeps current with changes in employment law and the implications for our organization.

  • Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed and logical discussions/presentations.

  • Creates training materials

  • Writes business correspondence (i.e., letters, policies, corrective action, etc.)

  • Reads and interprets corporate and business policies and applicable employment laws.

This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Nearest Major Market: Philadelphia

Job Segment: Law, Marketing Consultant, Compliance, Database, Employee Relations, Legal, Marketing, Technology, Human Resources

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Sr. Consultant, Employee Relations

Lincoln Financial Group