Sr. Collections Specialist (Onsite)

Job Description

Essential Duties and Responsibilities

(List in order of importance or percentage of time spent on the particular responsibility - High to Low)

• Responsible for all aspects of follow up and collections, including making telephone calls, accessing payor websites.

• Identify issues or trending and provide suggestions for resolution.

• Accurately and thoroughly documents the pertinent collection activity performed.

• Review the account information and necessary system applications to determine the next appropriate work activity.

• Verify claims adjudication utilizing appropriate resources and applications

• Initiate telephone or letter contact to patients to obtain additional information as needed

• Perform appropriate billing functions, including manual re-bills as well as electronic submission to payors

• Edit claims to meet and satisfy billing compliance guidelines for electronic submission

• Manage and maintain desk inventory, complete reports, and resolve high priority and aged inventory

• Participate and attend meetings, training seminars and in-services to develop job knowledge

• Participate in the monthly, quarterly and annual performance evaluation process with their Supervisor

• Respond timely to emails and telephone messages as appropriate. Communicate issues to management, including payer, system or escalated account issues

• Ability to perform all other duties as assigned or requested