Sr Collections Specialist - Decatur, IL

Job DescriptionSr. Collections Specialist- Credit- Decatur, ILThis is a full-time exempt level position.Position Summary:The Credit Department has an opening for a full-time Sr. Collections Specialist in the Decatur office. The Collections team is responsible for collecting outstanding funds from customers while providing a positive customer experience, reconciling customer receivable accounts, partnering with sales and cash teams to resolve disputes and issues, handling bad debt collection and bankruptcy accounts, and other related activities and functions. The Sr. Collections Specialist will be responsible for other initiatives and assisting with projects. The successful candidate will have the ability to work well within a team and balance the importance of maintaining the customer relationship while collecting outstanding funds and assisting to resolve issues on accounts.Job Requirements: * Associates or Bachelors degree in accounting, finance or business is a plus * Ability to effectively communicate with customers and all levels of the ADM organization * Ability to function in a challenging environment with multiple changing and competing priorities while meeting time sensitive deadlines * Strong analytical and problem solving skills with ability to formulate effective solutions * Experience with or knowledge of systems used by ADM is a plus * Microsoft Office experience preferred * Access queries * Strong Excel skills*

GetPaid, IBM, JD Edwards, Agris, etc * Third party invoicing portals (Tungsten, Coupa, Ariba, etc)* Dependable and desire to learn with a positive attitudeResponsibilities: * Reconciliation of customer receivable accounts to uncover the root cause of aged/open items on accounts using GetPaid and Excel functionality * Effectively partner with sales, settlement, customer support, and cash application teams to resolve outstanding issues * Utilize Get Paid system to prioritize workload, communicate with customers, and maintain notes on customer accounts * Consistent communication (via phone and e-mail) with customers to collect outstanding funds, while balancing ADM's relationship with customer and assisting as needed to resolve issues and disputes on customer accounts * Research and reconcile open credits * Process refunds as needed and considerations for unclaimed property * Coordinate efforts between ADM teams and customers around set up and maintenance of third party invoicing portals when requested. Troubleshoot delays / issues with payments due to customer utilization of portals. Ability to pull information from these portals for collection / cash application processes * Assist customers in set up / transition from paper check to approved electronic method. * Placement and upkeep of bad debt and third party collection accounts as needed * Coordination of open bankruptcy accounts as needed * Work closely with other collectors and ADM teams to ensure consistency and excellent customer experience * Assist with special projects as requiredExcited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.ADM requires the successful completion of a background check.REF:87807BR