At Presidio, we think, architect, implement and support the practical reality of IT every day. We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients' IT challenges. As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at www.presidio.com or follow us on Twitter @Presidio.
Do you have a passion for applying leading technologies to business, education and government workplaces that are more mobile, social, visual, and virtual?
We are looking for a Collaboration Engineer with a strong track record of designing solutions that enable people to collaborate and solve problems quickly and spontaneously. The ideal candidate would have comprehensive knowledge and deployment experience of Cisco Unified Communications products.
Install and configure Cisco Unified Communications products including Unified Communications Manager, Unity, Presence and Call Center Express
Install and configure voice gateways as part of the IP telephony system
Install and configure LAN switches, and basic networking components
Troubleshoot integrated technology issues and maintain an accurate issues list
Provide systems administration training to clients
Learn to understand the customer environment (technical and political) and when to escalation to the Senior Collaboration Engineer or Manager if appropriate
Work with Presidio Account Managers to identify new opportunities within your projects.
Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
Assist support technicians in troubleshooting client installation
Other duties as assigned
Previous consultant experience desired.
Ability to manage and coordinate multiple projects.
Excellent communications and documentation skills.
Self-motivated and desire to succeed and develop.
CCNA and/or CCNP Collaboration is desired, or equivalent knowledge.
4+ years of relevant experience.
Bachelor's degree and/or equivalent work experience
This position requires Mid/Senior level experience with implementation, configuration, and troubleshooting in the following applications:
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection (CUC)
Cisco IM and Presence (Jabber)
Basic understanding of Unified Contact Center Express (UCCX)
Cisco Emergency Responder (CER)
Any other associated UC/Collaboration applications, basic understanding of Expressway/Collaboration Edge
Basic knowledge of VMWare hypervisor desired.
Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs.
Experience designing collaboration solutions given client requirements and goals.
Ability to travel as needed.
Physical Demand & Working Environment
While performing the duties of this position, individuals may be required to stand for extended periods of time using handheld equipment and power tools. This position also requires the ability to spend time walking, standing, and touring medical and other facilities. May lift and carry up to 50lbs. May encounter frequent climbing of stairs and ladders.
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RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal. Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.