Location: Home Office, United States
Type of Employee: Full Time
Vocera empowers integrated, intelligent communication for mission-critical workflows in healthcare, hospitality, energy, retail and other mobile work environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction. Vocera Communication and Vocera Care Experience solutions are installed in more than 1,300 organizations worldwide. Vocera is headquartered in San Jose, Calif., with offices in Tennessee, Indiana, Canada, India, United Arab Emirates, and the United Kingdom. For more information, visit www.vocera.com and @VoceraComm on Twitter.
Position Description: Our Clinical Executive partners with the Vocera Sales teams to drive sales achievement through enhanced customer appreciation and a superior experience of the value of Vocera solutions. The successful candidate will have a strong track record of effectively supporting pre-sales efforts through post implementation and managing multiple aspects of client relationships with customers up to and including the C-suite.
You will participate in defining and executing strategic initiatives around Voice of the Customer and play a critical role in Vocera's overall success in meeting and exceeding the needs of our healthcare customers. Today, healthcare providers must adapt to immense complexity and gain agility and reliability by streamlining processes and facilitating the flow of information.
If you are passionate about improving patient experience, this is an exciting opportunity for you to join the leader in enabling healthcare providers to effectively connect the people, information, and resources they need to be effective. This role reports directly to the Chief Nursing Officer (CNO).
Leverages clinical expertise and facility with customer data and metrics to provide consulting best practices regarding clinical workflow, process improvement, practice and change management
Contributes to bookings achievement by identifying, analyzing and presenting compelling data outcomes demonstrating the value add of Vocera solutions in the clinical environment
Converts clinical benefits from our customer partners and clinical/market research efforts to economic terms and maintains a fully operational and functional field tool to support ROI analytics
Works with CNO to develop the business unit strategic plan; defining clear objectives for growth and direction using innovative business and data development tools to drive market penetration for Vocera products
Educates and manages the customer experience related to clinical data analytics; including the administration of customer data events, maintaining relevance, and proper usage of clinical analytics process tools with designated customers
Identifies, analyzes and recommends opportunities for growing the Clinical Analytics business through internal and external development, and product definition
Other duties include assisting with the clinical discovery process and defining requirements for services proposals, demonstrating Vocera products, providing input on sales support presentation materials, and supporting tradeshows and professional conferences
Deep domain knowledge and experience of best practice workflow and operational efficiencies in the healthcare and clinical environments
Expertise in all modules of Microsoft Office
Strong planning and analysis skills; able to effectively use and leverage tools such as Microsoft Excel, Crystal, Access, and other data management and reporting tools
Superior relationship building and collaboration skills with both internal and external customers and leveraging these relationships to achieve business results
Demonstrated knowledge and expertise in communicating (presenting, explaining and persuading) at all levels of the organization through the C-Suite
Exceptional presentation skills and ability to influence; commands attention and can manage a group process during the presentation; can change tactics in midstream when something isn't working
Passionate about how Vocera communication solutions improve clinical performance driving better business outcomes
Capable of telling a convincing ROI story in a credible and informative manner for audiences at different levels and in different domains: nurses, doctors, C-Suite
Knows and is able to leverage skills in process improvement methodology to identify and describe opportunities for improving clinical workflows (Lean, Six Sigma, Continuous Quality Improvement)
Ability to work as an effective team with colleagues and pitch in where necessary to create a constructive, results oriented environment
Bachelor's degree or equivalent in a health care discipline; advanced degree and degree in Nursing preferred
7+ years of medical device, software, clinical data/analytics experience
Experience as a nurse or staff member in a clinical environment
IT project management experience desirable
Must be able to travel 80 % across the US with some international travel
Belief in Diversity
Vocera Communications is an Affirmative Action Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.