Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.
The Senior Clinical Content Specialist, Dosing role will enhance clinical relevance and depth of embedded dosing data to support our proprietary drug dosing and drug orders databases. The specialist will be expected to work collaboratively within and across content teams to critically review and evaluate scientific, clinical and product literature to create new and revise existing dosing to support expansion and clinical context relevance of content.
This position will also provide a broader strategic focus on facilitating the efficient harmonization of referential and embedded dosing content across all Wolters Kluwer Health Clinical Effectiveness (WKH-CE) content platforms. Functionally, this role would be required to help drive and enforce policy, provide additional surveillance of evidence-based clinical practice, and ensure more precise medical condition coding in support of indication-based prescribing and the resulting dosing nuances required. In addition, this resource would be vital for better coordination of dosing parameters that are influenced by changes in content managed by other teams, such as pharmacogenomics, standard vocabularies/terminologies, and drug-disease precautions. This individual would also be expected to help envision and drive advanced innovation ideas and may participate/collaborate in the processes of new content maintenance system design, improvement, and new solution implementations. Participate in addressing new and existing customer questions and issue resolution.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Represents Wolters Kluwer Health Clinical Effectiveness in a positive, professional, and customer focused manner. Treats fellow employees and customers in a Fair, Honest, Responsive, and Results-Oriented manner.
Responsible for creating and revising accurate dosing information consistent with the format and structure of the database. Maintains consistency within the database with respect to the association of concepts within and among drug classes.
Submits work for collaborative peer review and responds appropriately to comments and criticisms. As a member of the team, critically, professionally, and thoroughly reviews the work of others to prompt improvements in clarity, accuracy, and accessibility to information across the spectrum of healthcare providers. Identifies and corrects omissions or errors in the data.
Responsible for maintaining the proprietary database content and enriching this content through the incorporation of medical literature, guideline statements and prescribing information discovered by surveillance and literature review. Incorporates unique and enriching content into database with the objective of making WKH-CE content a global industry leader.
Actively participates in the design and implementation of internal processes for new product development as it relates to data development and maintenance. Provides input for product design from a clinical perspective. Has responsibility for leading special content development projects and provides content support for product development initiatives. Responds promptly to marketing and sales feedback, when appropriate, to introduce new information and/or concepts into the database.
Actively develops and/or maintains job knowledge via review of the medical literature, attendance at professional meetings and/or other educational venues. Actively develops and/or maintains clinical expertise with the express purpose of translating this expertise into improving or creating drug content. Continually develops and refines writing and database skills.
Develops and maintains strong relationships with cross-CE colleagues and international contractors, as appropriate. Cultivate and maintain relationships with individuals in specialty areas that can help improve WKH-CE content.
Facilitates the publication process. Maintains a close familiarity with applicable solutions and representations of data on all relevant platforms to help further improve the utility of the content and databases. Maintains an awareness of relational database concepts coupled with logic to facilitate transactional use of data in vendor applications. Provides assistance on referential projects as requested.
Provides a high level of customer service by offering customer and client support on an as needed basis. Responds in a timely and accurate manner to inquiries regarding clinical drug information and/or product data. Participates in conference calls with external customers to clarify clinical content issues or expected data outcomes for new and existing implementations.
Produces timely and accurate reports. Participates in the collection of data regarding updates (source, nature of update, and timing of response/integration) and reliably maintains data in existing workflow tools. Facilitates the documentation and reporting of errors per corporate policy.
Other Duties: Performs other duties as requested by Supervisor.
Other Knowledge, Skills, Abilities or Certifications:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service -- Understands the needs and expectations of the customer; ensures quality responses (written/verbal) to customer inquiries and professional represents WK-CE at all times.
Judgment/ Decision Effectiveness -- Demonstrates proficiency in critical literature evaluation; synthesizes evidence to independently make accurate and clinically appropriate decisions
Travel requirements: 5% travel within the United States via car and air to conferences and other CE office sites
Physical Demands: Normal office environment.
ABOUT WOLTERS KLUWER
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2017 annual revenues of 4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY). For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY (EEO)
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.