Sr Client Solutions Executive - Manage - Tucson

Cox Enterprises Tucson , AZ 85704

Posted 4 weeks ago

Client Solutions Executive

  • Manage isresponsible for managing assigned dealer customer relationships for Manheimwith the goal of retaining and growing those customers by providing apersonalized auction experience and promoting the "One Manheim" philosophyregardless of sales channel or physical location.

Client Solutions Executive

  • Managewill educate customers on the products, services, and channels provided byManheim and actively seek opportunities to grow the relationship byrecommending solutions that will meet the dealer's business needs.

The Client Solutions Executive

  • Manage is responsible for helping ensure that we deliver a personalized,low-effort, and positive auction experience for our dealer customers.

While the Client Solutions Executive

  • Manage focus will be on his/her assigned dealer customers, they will also workclosely with the Dealer Services team to help ensure all dealer customers aresupported on sale day. This job willinclude proactively collaborating with field sales teams, other Manheimcompanies, customers, and internal auction departments in order to ensure thatcustomer expectations are met or exceeded and to proactively identifyopportunities for account growth. Thisrole is expected to service accounts and build relationships at dealerlocations up to three days a week.

Key Responsibilities

  • Actively service assigned customeraccounts selling new or incremental services.

  • Develops and executes on a plan togrow revenue of assigned accounts.

  • Deliver superior customer serviceexperience in order to achieve account retention and revenue growth.

  • Knows the competition and how toupsell against it.

  • Act as the primary point of contactfor assigned dealer accounts for providing assistance, resolving issues andfacilitating sale day requirements

  • Help obtain growth targets throughactive management of the relationship for assigned dealer customers

  • Help obtain growth targets throughactive management of the relationship for assigned dealer customers

  • Seek to improve customer experienceand productivity by collecting, analyzing, identifying, and presentinginformation

  • Review customer's key performanceindicators and recommends solutions for improving conversion rate

  • Develop and strengthen relationshipswith dealers over the phone, online, and in person (at the auction or customersite)

  • Ensure that the data in CRM system( accurately reflects account activity and sales opportunities

  • Utilize forreporting, lead input, market-wide collaboration, and customer performancereviews

  • Sell and train on Manheim productsand services.

  • Provide technical assistance andproduct information to our customers

  • Perform lead generation (Next Gear,notification of newly registered dealers to sales, etc.)

  • Advise dealers on value-addedservices based on their individual needs (CR, Deal Shield, PSI, Recon,Transportation)

  • Review dealer lanes to ensuredealers are placed based on market guidelines (ie. sales percentage)

  • Plan, execute, and follow up onopportunities for growth

  • Rep cars and monitors lanes on saleday (unit order/dry lanes) as needed

  • Proactively educate assignedcustomers, as well as other dealers on products, services, and availablechannels

  • Work directly with customer onsite,via email & phone to ensure expectations are met and service issues areresolved.

  • Make welcome calls tonewly-registered dealers

  • Reserve numbers for dealers and setthe lanes

  • Register "no sales" in the next sale

  • Manage transportation requests

  • Request and follow up on Recon work,CRs, and PSI

  • Update floors and announcements

  • Work "IF" bids

  • Provide pre-sale and end of salereports

  • Champion all sale day preparations(pre/post activities) related to inlane and online sales. Works with lane anddepartment leads (recon, vehicle check in, lot operations), field sales team,and other coordinators to ensure each vehicle is properly prepared for saleday, crosses the auction block on sale day and or is posted on OVE.

  • Investigate, troubleshoots, andresolves customer problems and issues; serves as a liaison between customers,sales teams, and location personnel to reconcile problems and to maintain ahigh level of customer service.

  • Demonstrate professionalism andsincere appreciation for the business relationships that have been establishedamongst the dealers and Manheim.

  • Function as a solid team player andwork closely with teammates, field sales, and customer care to create asuperior customer experience.

  • Work with manager to ensure aconsistent and effective online and in-lane customer experience, appropriatetransaction processing, high customer satisfaction and service levels

  • Visibly demonstrates safetycommitment by following all safety and health procedures and modeling the behaviorsrelated to such. Actively participate insupport of all safety activities aligned with Safety Excellence.

  • Perform other duties as assigned bymanagement

Education & Specialized

  • High school diploma or equivalent required

  • Bachelor's degree preferred

  • Working knowledge of sales and marketing techniques and best practices

  • Skills in communication, customer service, and relationship building


  • Minimum of 2 years outside sales and service

  • Automotive, auction, wholesale internet sales / service experience preferred

  • Experience in selling and servicing account list

  • Proven track record of growing accounts from existing base

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Specialty Rep Bcbu Tucson N AZ Overlay (White Team)

Amgen Inc.

Posted 6 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 Career CategorySalesJob Description Territory: 87M13 - Tucson N, AZ (White Team) Covering: Tucson N, AZ No relocation assistance provided for this position. Amgen's medicines treat serious illnesses and our research address diseases with a limited number of treatment options. With a robust and differentiated pipeline, Amgen remains committed to advancing science to dramatically improve people's lives. As a values-based organization with a powerful sense of shared purpose toward our mission: to serve patients, we are actively searching for a Senior Specialty Representative to deliver on this commitment to patients. Amgen supports and encourages our team members to have long term, fulfilling and meaningful careers through challenging assignments, career development, and valuable opportunities such as this opportunity to craft a long-term career with Amgen. The Senior Specialty Representative acts as the primary customer contact and is responsible for executing marketing strategy and promoting Amgen products as led by the District Manager. Our Senior Specialty Representatives achieve territory sales by utilizing their background and experience to: * Provide current and comprehensive clinical knowledge of Amgen's products and effectively communicate the clinical and economic benefits of the products to medical professionals * Perform as a sales leader to achieve territory sales by executing and delivering branded sales messages strategies. This includes: delivering branded sales messages, executing planned programs, scheduling and following-up with medical educational programs, and achieving or exceeding sales targets * Utilize internal and external relationships to service and manage accounts which includes: ensuring product access, resolving/triage reimbursement issues, and maintaining product contracts * Analyze business effectiveness of sales activities and territory analysis, as well as develop territory plans with the District Manager * Have passion for our products and sustain that passion through the entire sales cycle while always building our brand, never losing sight of how we serve patients * Partner with other colleagues to share best practices and be in a state of continuous curiosity and learning to help grow as a Senior Specialty Representative * Leverage passion for disease state awareness, industry, regulatory and competitive changes to deliver agreed results Basic Qualifications: Bachelor's Degree and 3 years of sales experience OR Associate degree and 6 years of sales experience OR High school diploma/GED and 8 years of sales experience Preferred Qualifications: * Three or more years of sales experience within pharmaceutical, biotech or medical device industry Product or hospital sales experience in the areas of oncology, nephrology, dermatology, rheumatology, inflammation, cardiology, neurology, endocrinology, hepatology, gastroenterology or infectious diseases; and the diseases and treatments involved with these specialties * Local market knowledge * A Bachelor's degree in Life Sciences or Business Administration * Adaptability with our Core Competencies: Planning and Organizing; Leveraging Business, Industry, and Technical Knowledge; Communicating with Impact; Driving for Results; and Cultivating Internal and External Relationships. Amgen is a Fortune 150 company operating in nearly 100 countries around the world. We invest in highly skilled, dedicated and collaborative individuals who are ready to contribute to our mission in meaningful ways and make a difference in the lives of our patients. Join Us If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen. Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. . Amgen Inc. Tucson AZ

Sr Client Solutions Executive - Manage - Tucson

Cox Enterprises