Sr. Client Services Analyst (8229-651)

Pfsweb, Inc. Allen , TX 75002

Posted 2 months ago

PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce-from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

  • We will provide a Full Commerce Solution

  • We will be World-Class at Every Service we offer

  • We will engage with our clients as a Strategic Partner

Sr. Client Service Analyst

The Sr. Client Service Analyst is responsible for interfacing with the client and functional areas, acting as the primary tactical day to day relationship owner.


  • Engage with client in a timely and efficient manner by serving as the day to day contact ensuring all contractual elements of the SOW are being performed and if needed, as the escalation point/liaison within functional areas of company

  • Responsible for updating client data and providing data functional areas by presenting data that is usable, accurate, descriptive and timely so that it may be most efficiently utilized

  • Responsible for management of financial performance by updating the P&L, creating and submitting invoices to Accounts Payable monthly, managing Accounts Receivable with the client, and communicating projected revenue shifts internally

  • Exhibit leadership throughout issue management by employing patience, understanding best business practices and balancing client expectations with available options for resolution

  • Running standalone projects by working with the client and functional areas to gather scope, delegate project tasks, communicate project statuses internally and externally, and execute on deliverables within client approved timeline

  • Perform difficult and complex work assignments involving independent judgment

  • Leads a work stream or elements of a project

  • Identify and solve operational gaps and owns financials and monthly invoicing

  • Manage client expectations through proactive communication

  • Lead, trains, and coaches others through the recognition of expertise within the area of practice


  • Bachelor's degree, required
  • 3-5 years relevant working experience interfacing with internal/external clients, preferably with direct to consumer eCommerce; Required

Personal Characteristics

  • Strong work ethic

  • Sound problem solving skills, business analysis skills

  • Capability to understand basic financials (i.e. costs vs. revenue)

  • Strong interpersonal relationship skills

  • Excellent written and oral communication skills

  • Computer literacy skills (including Microsoft Excel, Word and PowerPoint)

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Of Client Services


Posted 5 days ago

VIEW JOBS 10/14/2020 12:00:00 AM 2021-01-12T00:00 Experian's MCE (My Customer Experience) is a fast-paced high transaction environment, servicing the needs of millions of Americans. Each year we speak to over 4.5 million people on the phone, we process over 3.5 million items of mail, and we manage over 1 million requests on behalf of our branded partners. With a diverse portfolio of touch points, there is opportunity in every corner of our business. The Director of Client Services serves as the principal relationship owner of MCE's External and Internal Clients. Responsibilities Include but are not limited to: Understanding client's strategies, developing onboarding and implementation plans, communicating and managing to client expectations. Responsibilities: * Provides strategic direction and manages the ongoing performance of service provided to External Client and Internal clients * Manage team of Strategic Specialists, Client Engagement Mangers, and Vendor Management to drive business goals and maintain client satisfaction * Own the client onboarding process and ongoing requirements * Resolves client issues, problems, status and successes working with key stakeholders and teams * Reviews and provides feedback on deliverables for implementation and onboarding Skills/Qualifications: * Bachelor's degree or equivalent experience typically requires 5 years' minimum demonstrated Client Services, Relationship Management experience in Financial Services * Strong problem solving and analytical skills * Strong project management and organizational skills * Highly motivated and able to take initiative; demonstrated ability to work with minimal supervision * Ability to organize and prioritize * Ability to multi-task * Ability to adapt, thrives and leads through change * Strong oral and written communication skills, including presentation and facilitation skills * Experience negotiating with and influencing internal and external clients EOE including Disability/Veterans Experian Allen TX

Sr. Client Services Analyst (8229-651)

Pfsweb, Inc.