PFS Company Statement:
PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce-from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.
We will provide a Full Commerce Solution
We will be World-Class at Every Service we offer
We will engage with our clients as a Strategic Partner
Sr. Client Service Analyst
The Sr. Client Service Analyst is responsible for interfacing with the client and functional areas, acting as the primary tactical day to day relationship owner.
Engage with client in a timely and efficient manner by serving as the day to day contact ensuring all contractual elements of the SOW are being performed and if needed, as the escalation point/liaison within functional areas of company
Responsible for updating client data and providing data functional areas by presenting data that is usable, accurate, descriptive and timely so that it may be most efficiently utilized
Responsible for management of financial performance by updating the P&L, creating and submitting invoices to Accounts Payable monthly, managing Accounts Receivable with the client, and communicating projected revenue shifts internally
Exhibit leadership throughout issue management by employing patience, understanding best business practices and balancing client expectations with available options for resolution
Running standalone projects by working with the client and functional areas to gather scope, delegate project tasks, communicate project statuses internally and externally, and execute on deliverables within client approved timeline
Perform difficult and complex work assignments involving independent judgment
Leads a work stream or elements of a project
Identify and solve operational gaps and owns financials and monthly invoicing
Manage client expectations through proactive communication
Lead, trains, and coaches others through the recognition of expertise within the area of practice
Strong work ethic
Sound problem solving skills, business analysis skills
Capability to understand basic financials (i.e. costs vs. revenue)
Strong interpersonal relationship skills
Excellent written and oral communication skills
Computer literacy skills (including Microsoft Excel, Word and PowerPoint)
Pre-employment background screening will be conducted.
PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.