Sr. Client Services Analyst (8229-651)

Pfsweb, Inc. Allen , TX 75002

Posted 2 months ago

PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce-from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

  • We will provide a Full Commerce Solution

  • We will be World-Class at Every Service we offer

  • We will engage with our clients as a Strategic Partner

Sr. Client Service Analyst

The Sr. Client Service Analyst is responsible for interfacing with the client and functional areas, acting as the primary tactical day to day relationship owner.

Responsibilities

  • Engage with client in a timely and efficient manner by serving as the day to day contact ensuring all contractual elements of the SOW are being performed and if needed, as the escalation point/liaison within functional areas of company

  • Responsible for updating client data and providing data functional areas by presenting data that is usable, accurate, descriptive and timely so that it may be most efficiently utilized

  • Responsible for management of financial performance by updating the P&L, creating and submitting invoices to Accounts Payable monthly, managing Accounts Receivable with the client, and communicating projected revenue shifts internally

  • Exhibit leadership throughout issue management by employing patience, understanding best business practices and balancing client expectations with available options for resolution

  • Running standalone projects by working with the client and functional areas to gather scope, delegate project tasks, communicate project statuses internally and externally, and execute on deliverables within client approved timeline

  • Perform difficult and complex work assignments involving independent judgment

  • Leads a work stream or elements of a project

  • Identify and solve operational gaps and owns financials and monthly invoicing

  • Manage client expectations through proactive communication

  • Lead, trains, and coaches others through the recognition of expertise within the area of practice

Qualifications

  • Bachelor's degree, required
  • 3-5 years relevant working experience interfacing with internal/external clients, preferably with direct to consumer eCommerce; Required

Personal Characteristics

  • Strong work ethic

  • Sound problem solving skills, business analysis skills

  • Capability to understand basic financials (i.e. costs vs. revenue)

  • Strong interpersonal relationship skills

  • Excellent written and oral communication skills

  • Computer literacy skills (including Microsoft Excel, Word and PowerPoint)

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.

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Sr. Client Services Analyst (8229-651)

Pfsweb, Inc.